Customer Support Hotline

Europe, Africa, Asia and Australia 

phone    +49 89 991568-44
fax         +49 89 991568-811
support@brainlab.com

United States,  Canada, Central and South America  

phone  +1 (800) 597-5911
fax      +1 (708) 409-1619                                                
us.support@brainlab.com   

In Medicine, Prevention is the Key to Longevity.

With 125 Service Engineers worldwide, Brainlab technical support services protect your investment over the long term. By proactively maintaining your system, you ensure that you will receive the best results and maximum revenues while minimizing downtime. Most importantly, you will be providing your patients the best and most technologically advanced care available, day after day.

Thinking Globally, Acting Locally

• Highly trained specialists provide 24/7/365 Support - phone, email, and on-site service
• Smooth installation and integration
• User training
• Expertise across many technical fields

Parts Distribution

• First level spare parts locally available
• Second level spare parts regionally available
• Most critical parts delivered within 24 hours

Verified Customer Support Excellence

• Independent research firms like MD Buyline show that Brainlab consistently leads the industry in customer satisfaction
• Internally conducted surveys also indicate high levels of customer satisfaction, particularly in service response times and the quality of service.