Product Support Specialist
Dragos is a Product Support Specialist based out of Brainlab headquarters in Munich. Dragos has been with us for almost 2 years, and still, one of his favorite parts about coming to work every day is the fact that no two days are the same! Find out more about Dragos and what he does at Brainlab below.
In 2010, I was finishing my electronics and telecommunication Bachelor studies and was actively working in the Networking field. I then decided to continue my studies and add more value to the knowledge I had acquired by studying Biomedical Engineering. Following these studies, I was planning on entering the medical devices field and contributing to the technological revolution of medicine.
The first time I heard about Brainlab was in 2011 during an Image Guided Therapy class at RWTH Aachen University. I remember our teacher telling us about different navigation techniques and mentioning various manufacturers. Of all of them, Brainlab seemed to be the most innovative company and awakened my interest. From this moment to joining Brainlab in 2013, it was just a matter of time. I am currently a Product Support Specialist for Networks and eHealth in the Product Knowledge Management team, which consists of about 13 people. Our team is highly international (6 different nationalities) and is quite different because we are spread throughout the whole office, sharing desks with R&D colleagues or Product Management. One of the things I like most about my job is that every day is different. We have a variety of core responsibilities such as the transfer of knowledge from R&D to other Support colleagues, collecting product feedback and passing it on to Product Management and R&D, maintaining service documentation or investigating the most complex clinical and technical issues.
We have the flexibility of prioritizing these topics and working on various tasks throughout a day which keeps us always connected. I’d say this flexibility is the best aspect of being a Product Support Specialist. Among various Brainlab networking products, I’m also responsible for Quentry—our cloud based image sharing and collaboration platform which allows physicians to access, control and share diagnostic images and documents, which was released shortly after I started at Brainlab.
Despite the fact that most of our work is performed behind office doors, there are times when we travel and visit customers, interact with users and get a feeling of how Brainlab products are used clinically every day. The most exciting moment for me was during the first video conferencing demo in Asia. Together with a colleague from R&D, we remotely assisted a support engineer with the setup. The next day we got an email with a picture of five excited doctors who assisted this first demo. Their joy and the excitement of many others users, such as a neuroradiologist from Chicago that I met during my last business trip, motivate me every day.
Looking back over the past couple years, I realize that Brainlab is such an innovative company because of the young, motivated people with a great potential for creativity—something that I couldn’t see anywhere else, and for this I’m happy and grateful to be here.