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Application Consultant Radiation Therapy

Support Associate Seattle, WA, United States

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Sound like you?

Join and grow with us.

Job Description

This role can be based in San Francisco, Portland or Seattle metro areas.

  • Maximize product portfolio penetration into the existing install base
  • Maintains complete transparency of responsible Radiotherapy install base
  • Work with Area Sales Managers to design and implement upgrade paths for complete install base
  • Document upgrade projects for existing install base in salesforce
  • Update clinical usage report for each account into salesforce quarterly
  • Document quarterly upgrade status and strategy on complete install base
  • Actively work and promote regional meetings for your respective region
  • Become proficient in the On-Site Applications Training (OAT) Courses for Exactrac
  • Be a certified expert to assist customers with Exactrac Case coverages
  • Complete Salesforce cases assigned for Exactrac case coverages
  • Be a certified expert to assist customers with all aspects of Elements
  • Provide focused support post installation for both Elements and ExacTrac to ensure confidence and utilization of the products
  • Responsible for visiting all Brainlab Radiotherapy accounts in region a minimum three times per year with primary goals of maximizing utilization and understanding the utilization of platform/s by indication
  • Become an expert on the your RT install base
  • Liaison for RT peer to peer discussions
  • Lead Element software update installation for respective region as directed
  • Support the Regional Marketing Manager in acquiring information from RT sites needed for marketing projects and initiatives
  • Constantly communicates with Regional Marketing Manager providing feedback on product development based on market surveillance and communications with sales and customers.
  • Responsible for meeting salesforce.com expectations regarding documentation of contacts, complaint handling and case management
  • Assist in Market Transparency through documentation in salesforce
  • Supports pre-sales activities as Application Expert in presentations, evaluations, and customer meetings
  • Proficient in all aspects of Quotebase and configuration of technology
  • Coordinates and or assist in on-site visitations of other customers at key centers
  • Assist sales and takes responsibility for product demonstrations during site visits
  • Assists sales in presentations when assistance is needed with key accounts
  • Focus on penetration of all radiotherapy/radiosurgery product into global top 300 target accounts
  • Responsible for timely completion of his/her own projects
  • Establishes close personal bond to all radiotherapy users within the region 
  • Identify customers that are underutilizing installed applications. Provide data and set quantitative objectives and implement action plan
  • Facilitates publication of studies/presentations at congresses
  • Develop and manage install base for respective region and document activities and outcomes for install base
  • Assist in coordination of training course for respective region                   
  • Coordinates pre-sales training to prospective customers
  • Brainlab expert for responsible sales counterparts
  • Communicate in a courteous manner with all customers and their respective team members, company vendor reps, partners and other Brainlab employees
  • Set a professional example within the company
  • Travel 50% +

Qualifications

  • BA/BS preferred, or equivalent experience
  • Radiation Therapist (RTT) preferred but not required
  • Dosimetry background preferred but not required
  • Must be a road warrior, with a willingness and desire to travel constantly
  • Documented success in prior positions
  • Excellent written and verbal communication skills
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions
  • Previous experience communicating with healthcare professionals
  • Superior customer relations proficiency and experience working closely with clinical staff
  • Strong presentation skills
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
  • High comfort level with software and technology, in general

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders.  Legally allowed exemptions may apply.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]