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Application Specialist – Platforms

Support Other Associate Munich, BY, Germany

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Job Description

For our Customer Care team located in Munich we are looking for an Application Specialist Platforms.

  • Responsible for solving complex technical issues of our customers or field support either remotely or onsite
  • Provide 2nd level support by analyzing, diagnosing, replicating and troubleshooting reported issues on Brainlab Systems
  • Other responsibilities include developing and delivering training to our 1st level support employees as well as knowledge transfer to them


  • Degree in Informatics, medical IT, Medical Engineering, Computer Science or related field of studies
  • Ideally first experiences in field support for medical devices, (medical) IT like PACS, HIS systems or working in a hospital
  • Knowledgeable in Network topics, Windows Server OS, Virtualization
  • Strong analytical, troubleshooting and problem solving skills
  • Ability to comfortably teach our field support team
  • Provide support on our Hotline for customers and colleagues
  • Highly motivated and customer oriented personality
  • Excellent written and verbal communication skills in English
  • Strong interpersonal, professional skills and high motivation
  • Ability to prioritize tasks and work self sufficiently
  • Flexibility to travel 20-30%
  • German skills and teaching experience are of advantage
  • Driving license valid for Germany is a Plus

Additional Information

  • A mutually-supportive, international team
  • Meaningful work with a lasting impact on medical technology
  • 30 vacation days, plus December 24th and December 31st
  • Flexible working hours
  • Parking garage and safe underground bike storage
  • Award-winning subsidized company restaurant and in-house cafes
  • Variety-rich fitness program in our ultra-modern 360m2 company gym
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary. 

Apply now

Your HR Contact Person
Andy Dännhardt

Andy Dännhardt [email protected]

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