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Jobs at Brainlab

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1500 dedicated and inspiring individuals in 20 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Application Specialist - Spine & Trauma (m/f/d)

  • Munich, Germany
  • Full-time
  • Department: Sales & Support

WHAT TO EXPECT

Our Customer Care team is seeking for a motivated Application Specialist Spine & Trauma. As part of the team you will be able to contribute in finding intelligent solutions keeping customers world-wide (except US) highly satisfied with using Brainlab Spine & Trauma Products.

The position will be based in our headquarters in Munich or home office based.

Your main responsabilities will be:

  • Analyze complex clinical and technical issues of customers and field support
  • Diagnose and replicate reported issues involving Spine & Trauma products
  • Collect, evaluate and forward product feedback from customers and field personnel to R&D
  • Develop and deliver support training to field support
  • Communication with customers to understand problems and adequate troubleshooting of issues
  • Perform first installations and/or software upgrades for new products on request
  • Provide professional internal training for the field personnel and other stakeholders

WHAT YOU OFFER

  • Degree in Physics, Mechanical or Electrical Engineering or related field of studies
  • Ideally experience in navigated Spine surgery
  • Strong analytical, troubleshooting, and problem solving skills
  • ­Ability to comfortably teach our field support team and/or customers
  • Excellent written and verbal communication skills
  • Excellent English skills
  • Strong interpersonal, professional skills & high motivation
  • Flexibility to travel 20-30%
  • German skills and teaching experience are of advantage
  • Driving license valid for Germany is of advantage

WHAT WE OFFER

  • working in a team of great colleagues who help and support each other
  • seeing your contribution making a positive impact on the daily work of clinicians around the world
  • 30 days of vacation, plus 24.12. and 31.12. 
  • flexible working hours
  • free gym courses with showers and changing rooms
  • secure bicycle storage room
  • excellent subsidized restaurant
  • regular after-work, team & company events
  • comprehensive education and training opportunities, digital language courses

A position at Brainlab means that you’ll be part of a professional business environment working together with an excellent international team. You will be a valued member of a team of likeminded individuals. You’ll be assessed fairly and given great opportunities based on your performance.

Ready to apply? We look forward to receiving your online application including a motivation letter, your first available start date and desired salary.  

Contact person: Ariadna Pijoan