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Customer Relations Manager

Marketing Not Applicable Munich, BY, Germany

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Job Description

As a Customer Relations Manager, you will play a pivotal role in showcasing our cutting-edge medical products to healthcare professionals and potential clients. Your responsibilities will include setting up products for demonstrations, ensuring a deep understanding of operating theatre procedures, and effectively communicating with doctors to deliver credible and authentic presentations.

  • Take ownership of customer In-House visits, ensuring smooth planning, execution, and follow-up to enhance customer satisfaction
  • Collaborate with the Sales team to provide support and assistance in organizing and preparing for In-House visits
  • Develop and implement procedures within SharePoint to facilitate meticulous planning and organization of In-House visits
  • Work closely with Sales and Sales Operations to monitor the planning and organization of In-House visits
  • Deliver engaging presentations to customers and showcase our products, while maintaining a high level of product knowledge
  • Monitor and communicate cost awareness to improve efficiency and cost-effectiveness
  • Manage customer expectations, ensuring high level of satisfaction throughout the In-House visit experience
  • Foster continuous and close cooperation with various teams and stakeholders, including General Management, Sales, Sales Operations, Marketing, and Reception


  • Bachelor’s degree in a relevant field or equivalent in medical sales and customer interactions
  • Proven experience in product demonstrations and customer-facing roles
  • Strong organizational skills with the ability to develop and implement efficient procedures
  • Excellent communication and presentation skills both in English and German, capable of tailoring presentations to different audiences
  • Customer-focused mindset with a commitment to delivering exceptional service
  • Ability to work collaboratively and effectively across different teams and departments

Additional Information

  • A mutually-supportive, international team
  • Meaningful work with a lasting impact on medical technology
  • 30 vacation days, plus December 24th and December 31st
  • Flexible working hours as well as hybrid work model within Germany
  • Parking garage and safe underground bike storage
  • Award-winning subsidized company restaurant and in-house cafes
  • Variety-rich fitness program in our ultra-modern 360m2 company gym
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary. 

Your HR Contact Person
Tatjana von Freyberg
Senior Recruiter

Tatjana von Freyberg [email protected]

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