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Jobs at Brainlab

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful:

Product Support Manager - Robotics

  • Munich, Germany
  • Full-time
  • Department: R&D Engineering

WHAT TO EXPECT

Our  R&D Robotics team is looking for a Product Support Manager Robotics. As a Product Support Manager you are responsible for providing effective knowledge transfer from R&D into the support organization while coordinating product design input and helping to improve the clinical outcome for our customers. You play a vital role in the development, support and documentation for Brainlab Robotics products. As the interface between support, R&D and product management you are playing a key role in ensuring successful product releases and are responsible for 3rd level support of Brainlab Robotics globally.

The product developed by our team is enhancing the Brainlab Navigation portfolio with robotically assisted solutions. Our modular system consisting of mechatronic arms, application modules and application software is targeted to support in a variety of clinical fields. Focusing on the interaction between the Robotics hardware functionality and the clinical software of our medical devices allows the Product Support Manager to directly affect standard of care for patient treatment.

Your tasks include to:

  • Transfer product knowledge from R&D into the Customer Care Group
  • Support Customer Care Group with complex cases and complaint investigations
  • Coordinate and prioritize repair activities
  • Attend prototype installations and clinical beta cases
  • Function as interface between R&D and Support
  • Create and maintain support-specific documentation (e.g. installation checklists, service manuals)
  • Be fully competent in product area, both hardware and software

 

WHAT YOU OFFER

  • technical university degree in engineering or an equivalent qualification
  • experience in the installation and support of electrical devices, ideally in a medical environment
  • extensive skills in software and hardware troubleshooting
  • knowledge of IT networks
  • strong communication skills in English
  • excellent documentation habits
  • detail orientation and a “can do” mentality as well as distinct self-organization skills
  • proven track record of goal accomplishment and customer orientation
  • high grade of flexibility to find professional solutions for a variety of tasks running on the same time
  • motivation to improve support procedures
  • team work orientation
  • willingness to travel up to 20%

WHAT WE OFFER

  • A mutually-supportive, international team
  • Meaningful work with a lasting impact on medical technology
  • 30 vacation days, plus December 24th and December 31st 
  • Flexible working hours
  • Parking garage and safe underground bike storage
  • Award-winning subsidized company restaurant and in-house cafes
  • Variety-rich fitness program in our ultra-modern 360m2 company gym
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.  

Contact person: Géraldine Endres