Are you in %country%? Do you want to visit our website in another language?

¿Está en España? ¿Desea ver nuestra página web en otro idioma?

Вы находитесь в %country%? Открыть наш сайт на другом языке?

Êtes-vous en France ? Aimeriez-vous visiter notre site Web dans une autre langue ?

日本にいますか 私たちのウェブサイトを別の言語で訪問したいですか?

Befinden Sie sich in %country%? Möchten Sie unsere Website in einer anderen Sprache anzeigen?

Você esta no %country%? Deseja visitar nosso site em outro idioma?

您在中国吗? 您是否想访问我们其他语言版本的网站?

Jobs at Brainlab

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1500 dedicated and inspiring individuals in 20 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Product Support Manager - Robotics

  • Munich, Germany
  • Full-time
  • Department: R&D Engineering

WHAT TO EXPECT

Our  R&D Robotics team is looking for a Product Support Manager Robotics. As a Product Support Manager you are responsible for providing effective knowledge transfer from R&D into the support organization while coordinating product design input and helping to improve the clinical outcome for our customers. You play a vital role in the development, support and documentation for Brainlab Robotics products. As the interface between support, R&D and product management you are playing a key role in ensuring successful product releases and are responsible for 3rd level support of Brainlab Robotics globally.

The product developed by our team is enhancing the Brainlab Navigation portfolio with robotically assisted solutions. Our modular system consisting of mechatronic arms, application modules and application software is targeted to support in a variety of clinical fields. Focusing on the interaction between the Robotics hardware functionality and the clinical software of our medical devices allows the Product Support Manager to directly affect standard of care for patient treatment.

Your tasks include to:

  • transfer product knowledge from R&D to customer care
  • support colleagues from customer care with complex cases and complaint investigations
  • coordinate and prioritize repair activities
  • attend prototype installations and clinical beta cases
  • function as interface between R&D and support
  • create and maintain support-specific documentation (e.g. installation checklists, service manuals)
  • be fully competent in product area, both hardware and software

WHAT YOU OFFER

  • technical university degree in engineering or an equivalent qualification
  • experience in the installation and support of electrical devices, ideally in a medical environment
  • extensive skills in software and hardware troubleshooting
  • knowledge of IT networks
  • strong communication skills in English
  • excellent documentation habits
  • detail orientation and a “can do” mentality as well as distinct self-organization skills
  • proven track record of goal accomplishment and customer orientation
  • high grade of flexibility to find professional solutions for a variety of tasks running on the same time
  • motivation to improve support procedures
  • team work orientation
  • willingness to travel up to 20%

WHAT WE OFFER

  • working in a team of great colleagues who help and support each other
  • seeing your work making a positive impact on the daily work of clinicians around the world
  • 30 days of vacation, plus 24.12. and 31.12. 
  • flexible working hours
  • free gym courses with showers and changing rooms
  • secure bicycle storage room
  • unlimited coffee, tea and water
  • excellent subsidized restaurant
  • regular after-work, team & company events
  • comprehensive education and training opportunities, digital language courses

A position at Brainlab means that you’ll be part of a professional business environment working together with an excellent international team. You will be a valued member of a team of likeminded individuals. You’ll be assessed fairly and given great opportunities based on your performance.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.  

Contact person: Géraldine Endres