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Jobs at Brainlab

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1500 dedicated and inspiring individuals in 20 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Product Support Specialist – Digital OR and Data Management

  • Munich, Germany
  • Full-time
  • Department: R&D Engineering

WHAT TO EXPECT

The R&D Digital OR & Visualization team creates innovative products for video and information visualization in operating rooms. Our products are used in hospitals world-wide, and installations range from large multi‑center deployments to solutions for a single operating room. Our vision is to create an environment for surgical staff that allows them to get the job done with the best possible information available.

Our team is looking for a Product Support Specialist – Digital OR and Data Management. As a Product Support Specialist you are responsible for providing effective knowledge transfer from R&D into the support organization while coordinating product design input and helping to improve the clinical outcome for our customers. You play a vital role in the development, support and documentation of Brainlab Digital OR and all Brainlab Data Management products. As the interface between Customer Support, R&D and Product Management, you are playing a key role in ensuring successful product releases and are responsible for 3rd level support of Brainlab Digital OR and Data Management globally.

The products you manage are a central part of the entire Brainlab portfolio, enabling complex clinical workflows in Radiotherapy, Image Guided Surgery, and Digital OR. All medical data, video recordings, and communication between different Brainlab medical systems, and 3rd party systems, are handled by your software.

Your tasks include:

  • transfer product knowledge from R&D to customer care
  • support local and international colleagues from customer care with complex technical case investigations and complaint investigation
  • contribute to prototype installations and clinical beta cases
  • function as interface between R&D and the support organization
  • create and maintain support-specific documentation (e.g. installation checklists, service manuals)
  • be fully competent in product area, both hardware and software

WHAT YOU OFFER

  • university degree in engineering (e.g. Biomedical Engineering, Medical Informatics) or an equivalent qualification
  • experience in the installation and support of software components, ideally in a medical environment
  • skills in software and hardware troubleshooting
  • ideally knowledge of IT networks, DICOM and HL7
  • effective communication skills in English
  • excellent documentation proficiency
  • attention to orientation and a “can do” mentality as well as distinct self-organization skills
  • proven track record of goal accomplishment and customer orientation
  • high grade of flexibility to find professional solutions for a variety of tasks
  • team work orientation
  • willingness to travel up to 20%

WHAT WE OFFER

  • working in a team of great colleagues who help and support each other
  • seeing your work making a positive impact on the daily work of clinicians around the world
  • 30 days of vacation, plus 24.12. and 31.12. 
  • flexible working hours
  • free gym courses with showers and changing rooms
  • secure bicycle storage room
  • unlimited coffee, tea and water
  • excellent subsidized restaurant
  • regular after-work, team & company events
  • comprehensive education and training opportunities, digital language courses

A position at Brainlab means that you’ll be part of a professional business environment working together with an excellent international team. You will be a valued member of a team of likeminded individuals. You’ll be assessed fairly and given great opportunities based on your performance.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.  

Contact person: Géraldine Endres