Quality Management Assistant – Complaint Handling (18 hours/week)
Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful:
Job Description
Despite our goal to achieve greatest possible reliability and quality in our devices innovative products can fail. As Quality Management Assistant – Complaint Handling you will be part of an international team overseeing and managing customer complaints and product problems, with the goal to continuously improve the reliability and performance of our devices.
In this position, you will
- support in the processing of customer complaints, including follow up of investigation and appropriate documentation of action implementation
- interact with colleagues of the Brainlab worldwide Customer Support department to jointly follow up on various technical problems and trends
- support in performing regular analysis of quality data to enable continuous improvement of Brainlab products, including creating reports and data overviews from various sources
- participate in the maintenance and improvement of the Quality System (FDA 21 CFR 820, ISO 13485) and support in internal and external quality audits of Brainlab
Qualifications
- A qualification in industrial trade, business administration or comparable
- An ability to work in a multi-tool IT business environment (experience in Salesforce.com and/or SAP are an advantage)
- Excellent documentation practice and communication skills in English language
- A structured and solution-oriented approach
- Team-spirit and enjoy working with others
- Proficient in the use of MS Office
Additional Information
- A mutually-supportive, international team
- Meaningful work with a lasting impact on medical technology
- 30 vacation days, plus December 24th and December 31st
- Flexible working hours as well as hybrid work model within Germany
- Parking garage and safe underground bike storage
- Award-winning subsidized company restaurant and in-house cafes
- Variety-rich fitness program in our ultra-modern 360m2 company gym
- Regular after work, team, and company events
- Comprehensive training and continuing education opportunities
Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.
