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Jobs at Brainlab

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1500 dedicated and inspiring individuals in 20 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

(Senior) Product Support Manager - Cranial Applications

  • Munich, Germany
  • Full-time
  • Department: R&D Engineering

WHAT TO EXPECT

As a Product Support Manager Cranial Applications, you are responsible for providing effective knowledge transfer from R&D into the support organization while coordinating product design input and helping to improve the clinical outcome for our customers.

You will be art of an international, multidisciplinary, highly skilled team which takes the responsibility for a wide range of applications and clinical procedures like cranial tumor resection, CMF, ENT, Microscope and Ultrasound navigation, based on either optical or electromagnetic tracking.

Your contribution has an impact on daily work in hospitals around the world.

As a Product Support Manager your main responsibilities will be to

  • evaluate advanced issues that occur during clinical use of our systems in hospitals
  • collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis acting as key interface for product improvements and technical issues;
  • improve product design with R&D and Marketing
  • systematically analyze and identify trends in product performance
  • attend prototype installations and clinical beta cases as expert for new products focusing on evaluating transfer of design intent and develop training concepts
  • act as facilitator and mentor for team members serving as coach for their responsibilities and processes
  • Lead Technical Investigator for SIBA Complaints acting as key reference within team

WHAT YOU OFFER

  • technical university degree in biomedical engineering, physics or related engineering discipline
  • experience in cranial clinical procedures or IGS applications
  • advanced skills in software troubleshooting
  • detail-oriented self-starter who can progress independently
  • proven track record of goal accomplishment
  • fluent English skills
  • excellent documentation habits and a good communicator
  • experience with software, electronics and clinical settings
  • knowledge of imaging technology (XR/CT/MR) and/or DICOM will be considered as a plus

WHAT WE OFFER

  • working in a team of great colleagues who help and support each other
  • seeing your work making a positive impact on the daily work of clinicians around the world
  • 30 days of vacation, plus 24.12. and 31.12. 
  • flexible working hours
  • free gym courses with showers and changing rooms
  • secure bicycle storage room
  • unlimited coffee, tea and water
  • excellent subsidized restaurant
  • regular after-work, team & company events
  • comprehensive education and training opportunities, digital language courses

A position at Brainlab means that you’ll be part of a professional business environment working together with an excellent international team. You will be a valued member of a team of likeminded individuals. You’ll be assessed fairly and given great opportunities based on your performance.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.  

Contact person: Géraldine Endres