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Jobs at Brainlab

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1400 dedicated and inspiring individuals in 19 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Support Technician – Imaging Systems

  • Milan, Italy
  • Full-time
  • Department: Sales & Support


We are looking for an additional team member to join our customer support team. As a Brainlab Support Technician / Engineer, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.

You are working independently from your home office in Italy, ideally located close to Milan.

Product portfolio: Loop-X

Your main responsabilities will include:

  • Install new Brainab devices and softwares in hospitals
  • Install SW/HW upgrades
  • Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests
  • Perform Repairs of systems/devices and minimize down time
  • Complete every installation or service assignment quickly and efficiently
  • Conduct and complete Preventive Maintenance and Inspections in specified time
  • Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
  • Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
  • Perform mandatory administrative tasks accurately
  • Document performed services according to Brainlab policies
  • Keep customers up-to-date regarding their requests, maintain good customer relation
  • Maintain good and efficient communicaton between your customers, colleagues and superior


  • Technical degree in electrical engineering, electronics, mechatronics or similar
  • 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
  • Service experience in the field of X-ray imaging systems or scanners is a plus
  • Good knowledge in the area of computer and network technologies
  • Strong analytical, troubleshooting, and problem solving skills
  • Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
  • Self-organization and implementation of service activities
  • Ability to work well individually and in a team environment
  • High flexibility and willingness to travel internationally up to 80% of the time
  • Fluent Italian and English language
  • Good communication skills
  • Basic MS Office knowledge
  • (CRM) knowledge is a plus
  • Necessary to possess a valid driving license


  • international, positive and innovative environment
  • working in a team of great colleagues who help and support each other
  • seeing your contribution making a positive impact on the daily work of clinicians around the world
  • home office and flexible working hours
  • work, life, balance
  • fair compensation package
  • company car, cell phone, laptop - also for private use
  • comprehensive education and training opportunities, digital language courses

A position at Brainlab means that you’ll be part of a professional business environment working together with an excellent international team. You will be a valued member of a team of likeminded individuals. You’ll be assessed fairly and given great opportunities based on your performance.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ariadna Pijoan