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Jobs at Brainlab

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1500 dedicated and inspiring individuals in 20 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Support Technician / Support Engineer - Computer Tomography (CT)

  • Kiel, Germany
  • Full-time
  • Department: Support IGS

WHAT TO EXPECT

We are looking for an additional team member to join our customer support team. As a Brainlab Support Technician CT, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.

You are working independently from your German / European-based home office, ideally located near an international airport in northern Germany.

Product portfolio: Loop-X

Your main responsabilities will include:

  • Install Brainab imaging systems, devices and softwares in hospital in your region
  • Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests
  • Repair systems/devices
  • Execute SW/HW upgrades
  • Complete every installation or service assignment quickly and efficiently
  • Conduct and complete Preventive Maintenance and Inspections (PMI) in specified time
  • Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
  • Keep customers up-to-date regarding their requests and minimize down time
  • Ensure that all service assignments are in conformity with agreements made
  • Perform and document all mandatory administrative tasks accurately according the Brainlab´s policies in a timely manner
  • Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
  • Be friendly, calm, and competent on a face-to-face basis with customers

WHAT YOU OFFER

  • Technical degree in electrical engineering, electronics, mechatronics or similar
  • Preferable 1-3 years’ experience in a technical support role preferably for a healthcare company or provider
  • Ideally, experience in the field of X-ray imaging systems or CT Scanners.
  • Good knowledge in the area of computer and network technologies
  • Self-organization and implementation of all service activities
  • Fluent written and spoken English communication skills
  • Fluent written and spoken German communication skills is a bonus.
  • Ability to work well in a team environment and individually
  • High flexibility and willingness to travel internationally up to 80% of the time
  • Basic MS Office knowledge

WHAT WE OFFER

  • international, positive and innovative environment
  • working in a team of great colleagues who help and support each other
  • seeing your contribution making a positive impact on the daily work of clinicians around the world
  • home office and flexible working hours
  • work, life, balance
  • fair compensation package
  • company car, cell phone, laptop - also for private use
  • comprehensive education and training opportunities, digital language courses

A position at Brainlab means that you’ll be part of a professional business environment working together with an excellent international team. You will be a valued member of a team of likeminded individuals. You’ll be assessed fairly and given great opportunities based on your performance.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ariadna Pijoan