Are you in %country%? Do you want to visit our website in another language?

¿Está en España? ¿Desea ver nuestra página web en otro idioma?

Вы находитесь в %country%? Открыть наш сайт на другом языке?

Êtes-vous en France ? Aimeriez-vous visiter notre site Web dans une autre langue ?

日本にいますか 私たちのウェブサイトを別の言語で訪問したいですか?

Befinden Sie sich in %country%? Möchten Sie unsere Website in einer anderen Sprache anzeigen?

Você esta no %country%? Deseja visitar nosso site em outro idioma?

您在中国吗? 您是否想访问我们其他语言版本的网站?

Brainlab Connected Care

Stay seamlessly
connected to

Service & Support

Get Connected

Connected Care

Stay seamlessly connected to Service & Support

Get Connected

Supporting you in making the most of your Brainlab products

Connectivity is at the heart of Brainlab Service & Support. By staying connected, we provide you with the highest standard of service to get the most out of your Brainlab investment.

Technology to keep us connected

Brainlab Connected Care is our core Service & Support technology and a key component of every Brainlab product. It connects you, your Brainlab equipment and our Brainlab Service & Support experts quickly and securely.

Assisting with your clinical goals

Maximize uptime

You’ll get proactive service and fast troubleshooting, guaranteeing you maximum uptime.

Stay efficient

Your system is always up-to-date and in top condition so your hospital processes run smoothly and efficiently.

Optimize clinical results

Access the right clinical knowledge at the right time with a secure way to communicate and share data.

Brainlab Connected Care services

When connected, you’ll receive the following digital services.

Virtual
technical assistance

Our authorized experts can remotely detect, diagnose and solve technical problems with full transparency for you.

Virtual
clinical assistance

Experts with specific clinical knowledge will assist you instantly with secure Brainlab Connected Care technology.

Software
installations

Remotely installed software keeps your systems up-to-date, ensuring high functionality at your convenience and at no additional cost (according to existing software license agreement).

System
monitoring

Monitoring of performance anomalies lets us proactively deliver service and immediately respond to your system needs.

What you can expect

Industry leading technology

The technology behind Brainlab Connected Care is PTC ThingWorx hosted in Microsoft Azure Cloud infrastructure, which is the leading technology in medtech.

Security and data privacy

Brainlab Connected Care meets the highest security standards and is compliant with all relevant industry standards and regulations, such as GDPR and HIPAA.

Effortless setup

Brainlab Connected Care offers no effort implementation and maintenance, operating with the least possible disruption to your IT infrastructure while guaranteeing transparency.

How to get connected

New Connected Care users

If your devices aren’t yet remotely connected, please contact your Brainlab representative who can set up Brainlab Connected Care in a few minutes.

Contact Brainlab Support

Former iHelp users

If your Brainlab devices were previously connected with iHelp, please follow the steps of the Brainlab Connected Care Migration Guide. If you’re not sure about the connectivity status of your device, reach out to us.

Download Migration Guide

Additional information

Migration Guide

Download

Flyer Customer Information

Download

Flyer Technical Information

Download