Supporting you in making the most of your Brainlab products
Connectivity is at the heart of Brainlab Service & Support. By staying connected, we provide you with the highest standard of service to get the most out of your Brainlab investment.
Technology to keep us connected
Brainlab Connected Care is our core Service & Support technology and a key component of every Brainlab product. It connects you, your Brainlab equipment and our Brainlab Service & Support experts quickly and securely.
Assisting with your clinical goals
You’ll get proactive service and fast troubleshooting, guaranteeing you maximum uptime.
Your system is always up-to-date and in top condition so your hospital processes run smoothly and efficiently.
Optimize clinical results
Access the right clinical knowledge at the right time with a secure way to communicate and share data.
Brainlab Connected Care services
When connected, you’ll receive the following digital services.
Our authorized experts can remotely detect, diagnose and solve technical problems with full transparency for you.
Experts with specific clinical knowledge will assist you instantly with secure Brainlab Connected Care technology.
Remotely installed software keeps your systems up-to-date, ensuring high functionality at your convenience and at no additional cost (according to existing software license agreement).
Monitoring of performance anomalies lets us proactively deliver service and immediately respond to your system needs.
What you can expect
Industry leading technology
The technology behind Brainlab Connected Care is PTC ThingWorx hosted in Microsoft Azure Cloud infrastructure, which is the leading technology in medtech.
Security and data privacy
Brainlab Connected Care meets the highest security standards and is compliant with all relevant industry standards and regulations, such as GDPR and HIPAA.
Brainlab Connected Care offers no effort implementation and maintenance, operating with the least possible disruption to your IT infrastructure while guaranteeing transparency.
How to get connected
New Connected Care users
If your devices aren’t yet remotely connected, please contact your Brainlab representative who can set up Brainlab Connected Care in a few minutes.Contact Brainlab Support
Former iHelp users
If your Brainlab devices were previously connected with iHelp, please follow the steps of the Brainlab Connected Care Migration Guide. If you’re not sure about the connectivity status of your device, reach out to us.Download Migration Guide