Are you in %country%? Do you want to visit our website in another language?

¿Está en España? ¿Desea ver nuestra página web en otro idioma?

Вы находитесь в %country%? Открыть наш сайт на другом языке?

Êtes-vous en France ? Aimeriez-vous visiter notre site Web dans une autre langue ?

日本にいますか 私たちのウェブサイトを別の言語で訪問したいですか?

Befinden Sie sich in %country%? Möchten Sie unsere Website in einer anderen Sprache anzeigen?

Você esta no %country%? Deseja visitar nosso site em outro idioma?

您在中国吗? 您是否想访问我们其他语言版本的网站?

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Discover What a Brainlab Service Agreement Can Do for You

Keep your equipment in peak condition with preventative maintenance. Stay up-to-date with the latest software. Enhance the clinical and technical skills of your hospital staff. Minimize downtime and maximize savings. You’ll have all this and much more with a Brainlab Service Agreement package.

Software Maintenance Hardware Support Application Support Comprehensive Service Agreement Updates & Upgrades Maintenance & Repairs Staff Consultations & Training

With a Comprehensive Service Agreement—comprised of Software Maintenance, Hardware and Application Support Agreements—we take care of all aspects of owning and using Brainlab products.


Please contact Brainlab Support to discuss which Service Agreement package will work best for your facility!

Subscribe and See the Benefits

Brainlab Customer Support is here to help you achieve the best possible treatment outcomes for your patients and get the most value and efficiency out of your Brainlab systems. We are committed to protecting your investment in Brainlab technology throughout the system’s entire lifecycle.














  • Immediate response in case of unexpected malfunctions
  • Priority access to staff and local spare part stock levels
  • Fast turnaround time while minimizing system downtime

  • No surprises service costs help avoid unexpected expenses for repairs and parts
  • Secure lower entry-level pricing when subscribing to a service agreement early
  • Multi-year commitment is rewarded with attractive discount scheme

  • Staff are continuously taught how to use the equipment safely and efficiently
  • Frequently changing personnel always remains up-to-speed with the technology

  • Immediate access to Brainlab service in case of system failure without the hassle of requesting quotations and placing purchase orders
  • Proactive scheduling of maintenance inspections by Brainlab

Receive Support Anytime – Anywhere

State-of-the-Art iHelp® Remote Service

iHelp remote service connects your Brainlab equipment to our Support Team, all within your existing IT and security infrastructure. This service is available to all Brainlab customers.

Service & Support at Brainlab is dedicated to helping facilities fix and maintain their Brainlab products

Fewer Disruptions & Less Downtime


  • Remote software installation & management
  • Real-time problem diagnosis and troubleshooting
  • Option for proactive system monitoring

Customizable & Highly Secure


  • Highest security HIPAA and GDPR compliant infrastructure for customer data privacy
  • Option to approve each session or enable permanent connection
  • Historic performance data documentation reports generated
Working at Brainlab –  Brainlab Colleagues

Questions about iHelp? Contact Brainlab Support.

Contact Brainlab Support

Europe, Africa, Asia and Australia

+49 89 99 15 68 1044

+49 89 99 15 68 5811

[email protected]

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United States, Canada, Central and South America

+1 (800) 597-5911

+1 (708) 409-1619

[email protected]

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