Keep your equipment in peak condition with preventative maintenance. Stay up-to-date with the latest software. Enhance the clinical and technical skills of your hospital staff. Minimize downtime and maximize savings. You’ll have all this and much more with a Brainlab Service Agreement package. With a Comprehensive Service Agreement—comprised of Software Maintenance, Hardware and Application Support Agreements—we take care of all aspects of owning and using Brainlab products. Please contact Brainlab Support to discuss which Service Agreement package will work best for your facility!Discover What a Brainlab Service Agreement Can Do for You
Subscribe and See the Benefits
Brainlab Customer Support is here to help you achieve the best possible treatment outcomes for your patients and get the most value and efficiency out of your Brainlab systems. We are committed to protecting your investment in Brainlab technology throughout the system’s entire lifecycle.
- Immediate response in case of unexpected malfunctions
- Priority access to staff and local spare part stock levels
- Fast turnaround time while minimizing system downtime
- No surprises service costs help avoid unexpected expenses for repairs and parts
- Secure lower entry-level pricing when subscribing to a service agreement early
- Multi-year commitment is rewarded with attractive discount scheme
- Staff are continuously taught how to use the equipment safely and efficiently
- Frequently changing personnel always remains up-to-speed with the technology
- Immediate access to Brainlab service in case of system failure without the hassle of requesting quotations and placing purchase orders
- Proactive scheduling of maintenance inspections by Brainlab
Receive Support Anytime – Anywhere
State-of-the-Art iHelp® Remote Service
iHelp remote service connects your Brainlab equipment to our Support Team, all within your existing IT and security infrastructure. This service is available to all Brainlab customers.
Fewer Disruptions & Less Downtime
- Remote software installation & management
- Real-time problem diagnosis and troubleshooting
- Option for proactive system monitoring
Customizable & Highly Secure
- Highest security HIPAA and GDPR compliant infrastructure for customer data privacy
- Option to approve each session or enable permanent connection
- Historic performance data documentation reports generated
Questions about iHelp? Contact Brainlab Support.