Meet Leonie, our receptionist who has been a vital part of keeping things running smoothly at Brainlab headquarters since 2012. Learn more about what motivates Leonie and how putting a smile on the faces of her customers and colleagues is one of her greatest skills.
I’ve been working for Brainlab since August 2012.
There are two of us that work at reception, but we belong to the Sales Coordination department.
Directly in the entrance! We are the first faces our customers and colleagues see when they walk in the front door.
I say hello to security and find out if everything was fine overnight. Then I check the demo area to see if our systems are working and then I enjoy my morning coffee in the small kitchen. I like to start work early—between 7:00 and 7:30am—so that I have enough time to get everything ready before the reception desk officially opens at 8:00am.
In addition to my usual tasks in reception, I am currently supporting the Return Material Authorization (RMA) Team with mass updates. My biggest project, however, is our Brainlab shuttle bus service. I have to organize the contracts, pick-up times and verify the invoices, etc.
We don’t have regular days! Usually there is always something interesting going on and we have to be very good at multitasking. I love that I can bring a little smile to my colleagues’ faces when I can work my receptionist magic!
My favorite project so far has been the optimization of the reception processes in terms of timelines and the way we do things. Now, I am proud to say that reception is willing (and usually able!) to help everybody at Brainlab at any time with anything.
Helping our colleagues and customers and receiving everyone’s gratitude for doing so.
We support all divisions. The main divisions we work with are: support, sales, general management and accounting.
Seeing my colleague Sara every day and making my colleagues happy!