Our service & support

Our Service & Support

Brainlab Service & Support offers long-term protection of your investment. Our experienced Service & Support team is committed to assisting your facility in getting the most out of your Brainlab products while helping to minimize downtime.

Dedicated Service

Dedicated service worldwide 

  • Highly trained and dedicated specialists provide 24/7 support by phone, email and on-site
  • High coverage of service engineers serve our large install base of over 5,000 systems installed
    in over 90 countries worldwide
Highly Specialized Team

Highly specialized team

  • Our service engineers are not only technicians; they are certified engineers, focused exclusively on service
  • Each service engineer has an average of four years experience just at Brainlab
  • Continuous education is provided to employees throughout their Brainlab career, with every service engineer receiving
    an average of 50 trainings
Rapid Parts Distribution

Rapid parts distribution

  • First level spare parts available locally
  • Second level spare parts available regionally
  • Critical parts are dispatched through a network of local and regional spare part hubs, allowing for delivery within 24 hours
Sophisticated Services Tools

Sophisticated services & tools

  • Remote support with iHelp
  • Troubleshooting database accessible on-site in order to resolve issues more quickly
  • iPad® app gives engineers access to up-to-date information on-site 
  • Analysis of utilization data allows engineers to determine if every Brainlab system is being used properly
Proven Support Excellence

Proven support excellence

  • Independent research firms like MD Buyline show that Brainlab consistently leads in implementation and installation quality
  • Internally conducted surveys indicate high levels of customer satisfaction