European Support Meeting 2016

TRYP Barcelona Condal Mar Hotel
Cristobal de Moura, 138
08019 Spain
European Support Meeting 2016

General Information

Barcelona | April 24 – April 27| TRYP Barcelona Condal Mar Hotel

Sunday, April, 24: 8.00 pm
Wednesday, April, 27: 2.00 pm

Welcome to Barcelona!

We are happy to welcome Support colleagues from all over Europe and Middle East in Spain’s famous metropolis to our European Support Meeting 2016.
We are eager to share with you the latest developments in Brainlab’s product portfolio and give insights into global Support and Operations initiatives that will help to bring our business to the next level.


As you are playing a key role in shaping the future of Brainlab’s Customer Support, we would like you to take an active part in these initiatives and look forward to stimulating discussions and valuable feedback from you.
We hope this gathering will provide an opportunity to share experiences, learn from each other and bring us lots of fun moments.

Looking forward to an exciting and productive meeting with you!

Your Customer Support Management Team


Please make your travel arrangements until 16th of March 2016 at the latest, based on the information given in the Outlook invitation you received.

In order to plan the room division we kindly ask you to register you and your desired roommate here


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TRYP Barcelona Condal Mar Hotel
Cristobal de Moura, 138
Barcelona 08019

Rooms: You will be accommodated in Twin Bed Rooms. Therefore we kindly ask you to register you and your desired roommate here

Leisure Service: The hotel offers amenities such a Turkish bath, a rooftop pool and a fully equipped gym.

Hotel cost: The rooms (including breakfast) have been pre-paid, but you are responsible for any personal costs you may accumulate.

Please take a taxi from the airport to the hotel (approximately a 25 minute ride). Travel in groups, if possible!



Tuesday Afternoon

Special Surprise Activity

Dresscode: Casual
Transportation: Shuttle buses will bring us to the start location at 3:30 pm and back to the hotel at 6:45 pm.

Tuesday Evening

Dinner and Party
8 pm

Dresscode: Smart Casual
Transportation: Shuttle buses will bring us back to the hotel either at 12:00 am, 12:30 am or 01:00 am.



Transportation from the Airport: Please take a taxi to the hotel and travel in groups, if possible!

For all non-Europeans: Please check your visa validation!

Meeting dress code: Business Casual

Refreshments: Snacks, drinks and coffee will be available all day at the hotel.

Badges: Please wear your badge during the day for access to the catering services.

Daily allowance: Due to the fact that almost everything (breakfast in the hotel, coffee break, lunch, dinners on Sunday and Tuesday) is included, GM has decided that daily allowance will only be granted for Monday evening and Wednesday evening.

Compensation: As the arrival was scheduled for Sunday evening no compensation will be granted for that day. Monday is a holiday in Portugal and Italy, therefore the respective colleagues will receive the regular 1,5 compensation days.

Weather: Please note that the average temperature is around 16 degrees in April. Check the weather here: Weather Barcelona

WiFi: WiFi at the hotel is free, but please note that the internet connection may be unreliable.



Sunday, April 24th
08:00 PM – 11:00 PMWelcome Reception
Monday, April 25th
09:00 AM – 09:15 AMWelcome
09:15 AM – 10:00 AMThe GM World Cafe (Session 1 of 3)
10:00 AM – 10:45AMThe GM World Cafe (Session 2 of 3)
10:45 AM – 11:00 AMCoffee Break
11:00 AM – 11:45 AMThe GM World Cafe (Session 3 of 3)
11:45 AM – 12:30 PMSimplicity Initiatives
12:30 PM – 01:30 PMLunch
01:30 PM – 02:15 PMROUND TABLE SESSION 1 of 8
02:15 PM – 03:00 PMROUND TABLE SESSION 2 of 8
03:00 PM – 03:15 PMCoffee Break
03:15 PM – 04:00 PMROUND TABLE SESSION 3 of 8
04:00 PM – 04:45 PMInitiatives to Manage Product Knowledge
04:45 PM – 05:00 PMWrap-Up
Evening at Leisure - No Scheduled Events
Tuesday, April 26th
09:00 AM – 10:30 AMThe Ingredients of Service u2013 Brainstorming with Injected Presentations
10:30 AM – 10:45 AMCoffee Break
10:45 AM – 11:30 AMROUND TABLE SESSION 4 of 8
11:30 AM – 12:15 PMROUND TABLE SESSION 5 of 8
12:15 PM – 01:15 PMLunch
01:15 PM – 02:15 PMProduct Outlook u2013 Elements
02:15 PM – 03:00 PMROUND TABLE SESSION 6 of 8
03:00 PM – 03:15 PMWrap-Up
03:15 PM – 03:30 PMCoffee Break
03:30 PM – 03:45 PMIntro Team Challenge
03:45 PMDeparture to Team Challenge "Together WE explore"
08:00 PM – 01:00 AMTeam Dinner & Party
Wednesday, April 27th
09:00 AM – 09:45 AMHow Support Can Make a Difference from Sales Perspective
09:45 AM – 10:30 AMLogistics and Supply - How We Can Get Better
10:30 AM – 11:15 AMROUND TABLE SESSION 7 of 8
11:15 AM – 12:00 PMROUND TABLE SESSION 8 of 8
12:00 PM – 12:45 PMLunch
12:45 PM – 01:15 PMRound Table Take-Aways
01:15 PM – 02:00 PMFinal Meeting Wrap-Up
02:00 PMEnd of Meeting and Transfer to Airport

Map and Directions

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TRYP Barcelona Condal Mar Hotel
Cristobal de Moura, 138
08019 Barcelona

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