Despite our goal to achieve greatest possible reliability and quality in our devices innovative products can fail. As Quality Management Assistant – Complaint Handling you will be part of an international team overseeing and managing customer complaints and product problems, with the goal to continuously improve the reliability and performance of our devices.
In this position, you will
- support in the processing of customer complaints, including follow up of investigation and appropriate documentation of action implementation
- interact with colleagues of the Brainlab worldwide Customer Support department to jointly follow up on various technical problems and trends
- support in performing regular analysis of quality data to enable continuous improvement of Brainlab products, including creating reports and data overviews from various sources
- participate in the maintenance and improvement of the Quality System (FDA 21 CFR 820, ISO 13485) and support in internal and external quality audits of Brainlab