Jobs at Brainlab

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1500 dedicated and inspiring individuals in 20 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Quality Management Assistant – Complaint Handling (part-time 24h/week)

  • Munich, Germany
  • Part-time
  • Department: Quality Management

WHAT TO EXPECT

Despite our goal to achieve greatest possible reliability and quality in our devices innovative products can fail. As Quality Management Assistant – Complaint Handling you will be part of an international team overseeing and managing customer complaints and product problems, with the goal to continuously improve the reliability and performance of our devices.

In this position, you will

  • support in the processing of customer complaints, including follow up of investigation and appropriate documentation of action implementation
  • interact with colleagues of the Brainlab worldwide Customer Support department to jointly follow up on various technical problems and trends
  • support in performing regular analysis of quality data to enable continuous improvement of Brainlab products, including creating reports and data overviews from various sources
  • participate in the maintenance and improvement of the Quality System (FDA 21 CFR 820, ISO 13485) and support in internal and external quality audits of Brainlab

WHAT YOU OFFER

  • A qualification in industrial trade, business administration or comparable
  • An ability to work in a multi-tool IT business environment (experience in Salesforce.com and/or SAP are an advantage)
  • Excellent documentation practice and communication skills in English language
  • A structured and solution-oriented approach
  • Team-spirit and enjoy working with others
  • Proficient in the use of MS Office

WHAT WE OFFER

  • working in a team of great colleagues who help and support each other
  • seeing your work making a positive impact on the daily work of clinicians around the world
  • 30 days of vacation, plus 24.12. and 31.12. 
  • flexible working hours
  • free gym courses with showers and changing rooms
  • secure bicycle storage room
  • unlimited coffee, tea and water
  • excellent subsidized restaurant
  • regular after-work, team & company events
  • comprehensive education and training opportunities, digital language courses

A position at Brainlab means that you’ll be part of a professional business environment working together with an excellent international team. You will be a valued member of a team of likeminded individuals. You’ll be assessed fairly and given great opportunities based on your performance.

Ready to apply? We look forward to receiving your online application including a motivation letter, your first available start date and desired salary.  

Contact person: Géraldine Endres