My BrainlabAll your Brainlab services and resources in one place

My Brainlab is your personalized all-in-one portal. Access a wide range of Brainlab resources—from support to training to networking. Submit service tickets, install Connected Care for remote assistance, explore tailored learning opportunities and connect to your community.

Quick access to Service & Support

Submit service tickets for more accurate issue logging and get instant access to application support. View your personal account manager’s contact details and country-specific service hotlines.

Personalized Learning and Training

Discover personalized resources, like Online Campus courses and webinars, and explore events and clinical literature that are tailored just for you. Join our medical expert community and interact with colleagues.

A Brainlab Service & Support employee is pictured supporting a customer via Connected Care.

Keep your systems up-to-date

Connected Care, a comprehensive remote solution, monitors performance anomalies and delivers rapid remote service. You can quickly install Connected Care yourself via My Brainlab to ensure smooth hospital processes.

Key services

The services provided in My Brainlab can help you to quickly resolve issues, connect with other experts and access personalized learning content.

Register now to take advantage of My Brainlab

The Brainlab ID gives you access to all Brainlab services

New features to look forward to

My Brainlab evolves with you. We are constantly working on improving My Brainlab to give you even more resources.

Closely monitor your devices’ health in one view

Easily manage service coverage status and stay informed about service events through intelligent notifications.

Clarity at every step of the service process

Keep up-to-date on the status of every service ticket and download service reports on demand—all in one clear, intuitive dashboard.

Smart access to your device knowledge base

Enter your device identifier and instantly unlock device-specific training, user guides, and helpful resources tailored to your needs.