Ensuring your technology works your way
Digitalization and optimization of clinical workflows is one of today’s biggest challenges for hospitals. That’s why it’s so important to have the right partner on your side. With decades of experience in project management, healthcare IT integration and managing and integrating third party devices, we ensure that all components of your digital operating room work together as a whole.
Have your own O.R. expert
permanently onsite!
With our Digital O.R. Premium Package, you’ll have a personal O.R. expert permanently onsite to provide training and education as well as maintenance and support whenever and wherever you need it.
Contact usDigital O.R. service agreement offering
To keep your digital O.R. in its best condition, we offer you outstanding service packages after warranty. See the table below for an overview of services offered, which may differ based on your specific operating room project needs.
Brainlab Connected Care is a prerequisite for service packages. Most services can also be ordered as one-time services. Please contact your sales representative for detailed consultation regarding your individual needs.
This package includes software updates and upgrades for perpetual software.
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Priority access
- Hotline
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Brainlab Connected Care
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Brainlab Online Campus
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Application training for updates and upgrades
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Application support Elements (virtual and on-site)
-
Clinical consultation (virtual and on-site)
-
Repair material
-
Calibrations
-
Preventive maintenance inspection
-
Repair on-site
- Software updates & upgrades
-
Repair and replacement of instruments
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Data Transfer Maintenance (virtual & on-site)
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Integration maintenance thrid party devices
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Coordination & procurement of third party spare parts
This package includes maintenance and support of your O.R. integration, hardware and third party device integration (spare parts not included).
- Priority access
- Hotline
- Brainlab Connected Care
- Brainlab Online Campus
-
Application training for updates and upgrades
-
Application support Elements (virtual and on-site)
-
Clinical consultation (virtual and on-site)
-
Repair material
-
Calibrations
- Preventive maintenance inspection
- Repair on-site
-
Software updates & upgrades
-
Repair and replacement of instruments
- Data Transfer Maintenance (virtual & on-site)
- Integration maintenance thrid party devices
- Coordination & procurement of third party spare parts
If you’d like spare parts covered in your service agreement, this is the right package for you.
- Priority access
- Hotline
-
Brainlab Connected Care
-
Brainlab Online Campus
-
Application training for updates and upgrades
-
Application support Elements (virtual and on-site)
-
Clinical consultation (virtual and on-site)
- Repair material
-
Calibrations
-
Preventive maintenance inspection
-
Repair on-site
-
Software updates & upgrades
-
Repair and replacement of instruments
-
Data Transfer Maintenance (virtual & on-site)
-
Integration maintenance thrid party devices
-
Coordination & procurement of third party spare parts
When you subscribe to this service package, you’ll receive continuous education and training as well as application support.
- Priority access
- Hotline
- Brainlab Connected Care
- Brainlab Online Campus
- Application training for updates and upgrades
- Application support Elements (virtual and on-site)*
- Clinical consultation (virtual and on-site)*
-
Repair material
-
Calibrations
-
Preventive maintenance inspection
-
Repair on-site
-
Software updates & upgrades
-
Repair and replacement of instruments
-
Data Transfer Maintenance (virtual & on-site)
-
Integration maintenance thrid party devices
-
Coordination & procurement of third party spare parts
This package includes all services included in the Application and O.R. Integration Support packages. An O.R. expert who is permanently at your site takes care of all services by either performing them themselves or by organizing the service performance through a technical expert.
- Priority access
- Hotline
- Brainlab Connected Care
- Brainlab Online Campus
- Application training for updates and upgrades
- Application support Elements (virtual and on-site)*
- Clinical consultation (virtual and on-site)*
-
Repair material
-
Calibrations
- Preventive maintenance inspection
- Repair on-site
-
Software updates & upgrades
-
Repair and replacement of instruments
- Data Transfer Maintenance (virtual & on-site)
- Integration maintenance thrid party devices
- Coordination & procurement of third party spare parts
Service around the clock
Have questions or an issue with your Brainlab solution? We are here for you! Please reach out to us below.
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