Header Background Image: Digital O.R. - Service & Support. Two doctors are utilizing Buzz in the operating room

Digital O.R. ServicesThe right partner
for your digital
operating room

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Ensuring your technology works your way

Digitalization and optimization of clinical workflows is one of today’s biggest challenges for hospitals. That’s why it’s so important to have the right partner on your side. With decades of experience in project management, healthcare IT integration and managing and integrating third party devices, we ensure that all components of your digital operating room work together as a whole.

Planning & integration

Planning and integration are essential for maximizing utilization of your digital O.R.

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Brainlab employees are discussing a chart

Education & training

An operating room hardly ever stands still: There’s always new staff, new software updates and upgrades...

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2 clinicians are shown utilizing Buzz in the operating room

Maintenance & support

Our experts are always here to support you remotely and in person with any issues that...

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Brainlab service and support employee configuring a Digital O.R. system
Planning & integrationEducation & trainingMaintenance & support

We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning & integration, education & training as well as maintenance & support.

Have your own O.R. expert permanently onsite!

With our Digital O.R. Premium Package, you’ll have a personal O.R. expert permanently onsite to provide training and education as well as maintenance and support whenever and wherever you need it.

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Brainlab service and support employee configuring a Digital O.R. system

Digital O.R. service agreement offering

To keep your digital O.R. in its best condition, we offer you outstanding service packages after warranty. See the table below for an overview of services offered, which may differ based on your specific operating room project needs.

Brainlab Connected Care is a prerequisite for service packages. Most services can also be ordered as one-time services. Please contact your sales representative for detailed consultation regarding your individual needs.

License Support

This package includes software updates and upgrades for perpetual software.

  • Priority access

  • Hotline

  • Brainlab Connected Care

  • Brainlab Online Campus

  • Application training for updates and upgrades

  • Application support Elements (virtual and on-site)

  • Clinical consultation (virtual and on-site)

  • Repair material

  • Calibrations

  • Preventive maintenance inspection

  • Repair on-site

  • Software updates & upgrades

  • Repair and replacement of instruments

  • Data Transfer Maintenance (virtual & on-site)

  • Integration maintenance thrid party devices

  • Coordination & procurement of third party spare parts

O.R. Integration Support Package

This package includes software updates and upgrades for perpetual software.

  • Priority access

  • Hotline

  • Brainlab Connected Care

  • Brainlab Online Campus

  • Application training for updates and upgrades

  • Application support Elements (virtual and on-site)

  • Clinical consultation (virtual and on-site)

  • Repair material

  • Calibrations

  • Preventive maintenance inspection

  • Repair on-site

  • Software updates & upgrades

  • Repair and replacement of instruments

  • Data Transfer Maintenance (virtual & on-site)

  • Integration maintenance thrid party devices

  • Coordination & procurement of third party spare parts

Spare Part Extension for Brainlab Hardware

This package includes software updates and upgrades for perpetual software.

  • Priority access

  • Hotline

  • Brainlab Connected Care

  • Brainlab Online Campus

  • Application training for updates and upgrades

  • Application support Elements (virtual and on-site)

  • Clinical consultation (virtual and on-site)

  • Repair material

  • Calibrations

  • Preventive maintenance inspection

  • Repair on-site

  • Software updates & upgrades

  • Repair and replacement of instruments

  • Data Transfer Maintenance (virtual & on-site)

  • Integration maintenance thrid party devices

  • Coordination & procurement of third party spare parts

Application Support

This package includes software updates and upgrades for perpetual software.

  • Priority access

  • Hotline

  • Brainlab Connected Care

  • Brainlab Online Campus

  • Application training for updates and upgrades

  • Application support Elements (virtual and on-site)

  • Clinical consultation (virtual and on-site)

  • Repair material

  • Calibrations

  • Preventive maintenance inspection

  • Repair on-site

  • Software updates & upgrades

  • Repair and replacement of instruments

  • Data Transfer Maintenance (virtual & on-site)

  • Integration maintenance thrid party devices

  • Coordination & procurement of third party spare parts

Premium Digital O.R. Support Package

This package includes software updates and upgrades for perpetual software.

  • Priority access

  • Hotline

  • Brainlab Connected Care

  • Brainlab Online Campus

  • Application training for updates and upgrades

  • Application support Elements (virtual and on-site)

  • Clinical consultation (virtual and on-site)

  • Repair material

  • Calibrations

  • Preventive maintenance inspection

  • Repair on-site

  • Software updates & upgrades

  • Repair and replacement of instruments

  • Data Transfer Maintenance (virtual & on-site)

  • Integration maintenance thrid party devices

  • Coordination & procurement of third party spare parts