Ensuring your technology works your way
Digitalization and optimization of clinical workflows is one of today’s biggest challenges for hospitals. That’s why it’s so important to have the right partner on your side. With decades of experience in project management, healthcare IT integration and managing and integrating third party devices, we ensure that all components of your digital operating room work together as a whole.
Have your own O.R. expert
permanently onsite!
With our Digital O.R. Premium Package, you’ll have a personal O.R. expert permanently onsite to provide training and education as well as maintenance and support whenever and wherever you need it.
Contact usDigital O.R. service agreement offering
To keep your digital O.R. in its best condition, we offer you outstanding service packages after warranty. See the table below for an overview of services offered, which may differ based on your specific operating room project needs.
Brainlab Connected Care is a prerequisite for service packages. Most services can also be ordered as one-time services. Please contact your sales representative for detailed consultation regarding your individual needs.
Download service packages overviewThis package includes software maintenance and virtual technical assistance for software related issues.
- Software updates & upgrades
- Virtual technical assistance
-
Preventive maintenance inspection
-
Priority access
-
Repair onsite
-
Spare parts
-
Data transfer maintenance (virtual & onsite)
-
Integration maintenance third party devices
-
Coordination & procurement of third party spare parts
-
Application training for updates & upgrades
-
Application support (virtual & onsite)
-
O.R. assistance (virtual & onsite)
This package includes maintenance and support of your O.R. integration, hardware and third party device integration (spare parts not included).
-
Software updates & upgrades
- Virtual technical assistance
- Preventive maintenance inspection
- Priority access
- Repair onsite
-
Spare parts
- Data transfer maintenance (virtual & onsite)
- Integration maintenance third party devices
- Coordination & procurement of third party spare parts
-
Application training for updates & upgrades
-
Application support (virtual & onsite)
-
O.R. assistance (virtual & onsite)
When you subscribe to this service package, you’ll receive continuous education and training as well as application support.
-
Software updates & upgrades
-
Virtual technical assistance
-
Preventive maintenance inspection
- Priority access
-
Repair onsite
-
Spare parts
-
Data transfer maintenance (virtual & onsite)
-
Integration maintenance third party devices
-
Coordination & procurement of third party spare parts
- Application training for updates & upgrades
- Application support (virtual & onsite)
- O.R. assistance (virtual & onsite)
This package includes all services included in the Application and O.R. Integration Support packages. An O.R. expert who is permanently at your site takes care of all services by either performing them themselves or by organizing the service performance through a technical expert.
-
Software updates & upgrades
- Virtual technical assistance
- Preventive maintenance inspection
- Priority access
- Repair onsite
-
Spare parts
- Data transfer maintenance (virtual & onsite)
- Integration maintenance third party devices
- Coordination & procurement of third party spare parts
- Application training for updates & upgrades
- Application support (virtual & onsite)
- O.R. assistance (virtual & onsite)
If you’d like spare parts covered in your service agreement, this is the right package for you.
-
Software updates & upgrades
-
Virtual technical assistance
-
Preventive maintenance inspection
- Priority access
-
Repair onsite
- Spare parts
-
Data transfer maintenance (virtual & onsite)
-
Integration maintenance third party devices
-
Coordination & procurement of third party spare parts
-
Application training for updates & upgrades
-
Application support (virtual & onsite)
-
O.R. assistance (virtual & onsite)
Service around the clock
Have questions or an issue with your Brainlab solution? We are here for you! Please reach out to us below.
Get helpUser guides
We are digitizing all of our user guides to make accessing and locating important product information faster and easier.
User guides