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Digital O.R. services

The right partner
for your digital
operating room

Service offerings Get help

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Digital O.R. services

The right partner
for your digital
operating room

Service offerings Get help

Ensuring your technology works your way

Digitalization and optimization of clinical workflows is one of today’s biggest challenges for hospitals. That’s why it’s so important to have the right partner on your side. With decades of experience in project management, healthcare IT integration and managing and integrating third party devices, we ensure that all components of your digital operating room work together as a whole.

Planning & integration

Planning and integration are essential for maximizing utilization of your digital O.R. technology starting from day one. We support you from concept to realization. Our team of excellent project managers, technical consultants, healthcare IT and customization specialists ensures that your future digital operating room fits perfectly with your clinical and budgetary goals.

Project management & installation
With a dedicated project manager for your specific digital O.R. project, we align all involved stakeholders and tasks from planning to installation whether they are technical, clinical, organizational or administrative. Installation, which is comprised of system assembly, configuration and integration of all Brainlab products and third party devices, is performed by our qualified installation technicians.

IT integration
Regardless of the depth of your digital O.R. system integration, from PACS integration to complex workflow integrations in your HIS/EHR, our IT consulting team will advise, plan and implement the right healthcare IT solution for you.

Third party device integration
Beyond Brainlab digital O.R. software and hardware, we offer deep product integration with third party components such as video routing technologies, displays, audio and video systems, endoscopes, ultrasound devices, robotic systems, microscopes, fluoroscopes, X-Rays, CT scanners and other imaging devices and more to ensure seamless utilization and to minimize downtime.

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Education & training

An operating room hardly ever stands still: There’s always new staff, new software updates and upgrades and new configurations. We help ensure consistency by keeping your O.R. staff trained so they can handle any new technology and updates efficiently and without interruption.

We ensure that your staff is trained perfectly with your individual set up and according to the specific requirements of your hospital workflows. Our clinical experts will accompany you from day one throughout the entire product life cycle no matter if new staff needs to be trained or existing staff needs to become proficient after software updates, upgrades and configuration changes.

In addition, the Brainlab Online Campus can be accessed anytime to learn the basics of individual software packages.

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Maintenance & support

Our experts are always here to support you remotely and in person with any issues that may arise but also to help prevent issues from occurring in the first place. Throughout the whole product life cycle, we proactively provide you with support and maintenance of your equipment, software and operating room integration.

Software maintenance & support
Whenever you need our advice with software issues, we will be there to support you either digitally via Brainlab Connected Care or onsite. With continuous updates and upgrades during the whole operating room lifetime, we keep your software future-proof. This also includes adapting software interfaces in the event of external version upgrades and programming your software integration for new use cases with new presets.

O.R. integration maintenance & support
To ensure continuously streamlined device and data setups, we provide you with data and source management assistance which includes a periodic review of existing O.R. integration. This service also includes coordination and implementation of minor settings changes in your PACS or HIS/EHR landscape with your hospital IT department.

Hardware maintenance & support
We take thorough care of your digital O.R. hardware to maintain your uptime. This includes preventive maintenance as well as repair and replacement through spare parts in the case of defects, which also includes third party devices. If your third party system needs replacement parts, we coordinate all necessary steps with the provider for the procurement and deployment of their products.

Application support
Your digital O.R. will be used by many different users for many different use cases. With first-class application support and O.R. assistance, we ensure that all applications, which will be performed in your digital operating room, run smoothly.

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How we serve & support you

We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning & integration, education & training as well as maintenance & support.

Have your own O.R. expert
permanently onsite!

With our Digital O.R. Premium Package, you’ll have a personal O.R. expert permanently onsite to provide training and education as well as maintenance and support whenever and wherever you need it.

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Digital O.R. service agreement offering

To keep your digital O.R. in its best condition, we offer you outstanding service packages after warranty. See the table below for an overview of services offered, which may differ based on your specific operating room project needs.

Brainlab Connected Care is a prerequisite for service packages. Most services can also be ordered as one-time services. Please contact your sales representative for detailed consultation regarding your individual needs.

This package includes software updates and upgrades for perpetual software.

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)
  • Clinical consultation (virtual and on-site)
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts

This package includes maintenance and support of your O.R. integration, hardware and third party device integration (spare parts not included).

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)
  • Clinical consultation (virtual and on-site)
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts

If you’d like spare parts covered in your service agreement, this is the right package for you.

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)
  • Clinical consultation (virtual and on-site)
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts

When you subscribe to this service package, you’ll receive continuous education and training as well as application support.

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)*
  • Clinical consultation (virtual and on-site)*
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts
*depending on application

This package includes all services included in the Application and O.R. Integration Support packages. An O.R. expert who is permanently at your site takes care of all services by either performing them themselves or by organizing the service performance through a technical expert.

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)*
  • Clinical consultation (virtual and on-site)*
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts
*depending on application

Service around the clock

Have questions or an issue with your Brainlab solution? We are here for you! Please reach out to us below.

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