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Surgery Services

Helping you keep
the patient in focus

Service offerings Get help

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Surgery Services

Helping you keep
the patient in focus

Service offerings Get help

Supporting you from start to surgery

Your highest priority during surgery is always your patient. Whether you’ve purchased a navigation system or a completely new O.R. suite, we focus on perfectly and immediately integrating your new Brainlab surgery technology into your existing clinical environment and workflows so you can stay focused on your patient.

Planning & integration

Seamless integration into your hospital environment is key for maximum utilization from day one. To achieve this, we offer you outstanding project management as well as third party and IT Integration.

Project management
Regardless of the scope, you can be sure that your technology will be perfectly integrated into your clinical infrastructure with support from our project management.

Third party integration
To ensure you always have seamless workflows, we take care of integration and verification of compatible third party devices like microscope, ultrasound and intraoperative imaging.

IT integration
Good integration is key to efficiency. Our available healthcare IT integration options range from the implementation of central data nodes to complex HIS integrations.

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Education & training

To ensure that your Brainlab technology is incorporated quickly into your daily clinical routine, everyone in the team needs to be trained effectively.

Customized to your needs, we provide you with a unique surgical training journey, consisting of onsite and online training.

Whether you want to know how to optimize Brainlab technology for your use cases or learn ways to use our technology to open up new fields of treatment, we provide you with the best training directly at your site.

To complement your training experience, our Brainlab Online Campus offers you a variety of surgical trainings that will inspire your entire team.

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Maintenance & support

Throughout the life of your products, we proactively maintain your equipment and immediately respond to any request that may arise. We do this by offering maintenance and support of your software, hardware and instruments, as well as IT and third party integration.

Software maintenance & support
Software is at the core of every Brainlab solution. To keep yours state-of-the-art, we remotely install updates and upgrades. Immediate clinical and technical support is available through Brainlab Connected Care.

Hardware maintenance & support
Regular maintenance, virtual diagnostics via Brainlab Connected Care and fast repairs by our technical experts will maximize clinical uptime. Get fast access to Brainlab parts from local depots.

Instruments support
If an instrument is in need of replacement, our instrument support will enable you to exchange it.

IT and third party integration maintenance & support
We ensure effective data transfer between the single Brainlab client systems, the hospital IT system and third party products, especially after alterations to the setup.

Application support
From rare procedures to routine operations – we support you at all times in the use of our surgical products to ensure smooth clinical processes. We are also happy to assist you during the entire operation.

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How we serve & support you

We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning & integration, education & training as well as maintenance & support.

Have your own clinical expert
permanently onsite!

For institutions with a high case volume and staff turnover and a comprehensive suite of Brainlab solutions, we offer you to have your personal clinical expert permanently onsite. They/she/he will join your daily work schedule, will ensure that your staff is continuously trained, assist your surgeries and will be there to support you with any clinical or technical challenge you may face. This premium service is available with Premium Application Support Package.

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Surgery service agreement offering

To ensure you continue to get the most out of your Brainlab surgical equipment, we offer outstanding service packages after warranty.

See the table below for an overview of services offered, which may differ based on your specific surgery technology needs. Brainlab Connected Care is an essential element of every Brainlab solution and a prerequisite for service packages. Most services can also be ordered on a time-and-material basis.

Please contact your sales representative for detailed consultation regarding your individual needs.

Download service packages overview

This package includes software maintenance and virtual technical assistance for software related issues.

  • Software updates & upgrades
  • Virtual technical assistance
  • Preventive maintenance inspection
  • Priority access
  • Repair onsite
  • Spare parts
  • Data transfer maintenance (virtual & onsite)
  • Integration maintenance third party devices
  • Instrument repair & replacement
  • Application training for updates & upgrades
  • Application support (virtual & onsite)
  • O.R. assistance (virtual & onsite)

This package includes hardware maintenance and support including spare parts as well as continuous maintenance and support for your IT integration.

  • Software updates & upgrades
  • Virtual technical assistance
  • Preventive maintenance inspection
  • Priority access
  • Repair onsite
  • Spare parts
  • Data transfer maintenance (virtual & onsite)
  • Integration maintenance third party devices
  • Instrument repair & replacement
  • Application training for updates & upgrades
  • Application support (virtual & onsite)
  • O.R. assistance (virtual & onsite)

With this package you’ll receive continuous education and training, application support, instruments support as well as continuous maintenance for your third party integration.

  • Software updates & upgrades
  • Virtual technical assistance
  • Preventive maintenance inspection
  • Priority access
  • Repair onsite
  • Spare parts
  • Data transfer maintenance (virtual & onsite)
  • Integration maintenance third party devices
  • Instrument repair & replacement
  • Application training for updates & upgrades
  • Application support (virtual & onsite)
  • O.R. assistance (virtual & onsite)

With this package, you always have clinical expertise available directly on your site. Get continuous training and education as well as application support and third party integration maintenance from a dedicated clinical expert, who is entirely familiar with your requirements and anticipates your needs.

  • Software updates & upgrades
  • Virtual technical assistance
  • Preventive maintenance inspection
  • Priority access
  • Repair onsite
  • Spare parts
  • Data transfer maintenance (virtual & onsite)
  • Integration maintenance third party devices
  • Instrument repair & replacement
  • Application training for updates & upgrades
  • Application support (virtual & onsite)
  • O.R. assistance (virtual & onsite)

Service around the clock

Have questions or an issue with your Brainlab solution? We are here for you! Please reach out to us below.

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