Supporting you from start to surgery
Your highest priority during surgery is always your patient. Whether you’ve purchased a navigation system or a completely new O.R. suite, we focus on perfectly and immediately integrating your new Brainlab surgery technology into your existing clinical environment and workflows so you can stay focused on your patient.
We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning & integration, education & training as well as maintenance & support.
Surgery service agreement offering
To ensure you continue to get the most out of your Brainlab surgical equipment, we offer outstanding service packages after warranty.
See the table below for an overview of services offered, which may differ based on your specific surgery technology needs. Brainlab Connected Care is an essential element of every Brainlab solution and a prerequisite for service packages. Most services can also be ordered on a time-and-material basis.
Please contact your sales representative for detailed consultation regarding your individual needs.
License support
This package includes software updates and upgrades for perpetual software.
Priority accessHotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Data Transfer Maintenance
This package includes software updates and upgrades for perpetual software.
Priority accessHotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Technical Support
This package includes software updates and upgrades for perpetual software.
Priority accessHotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Instrument Extension Package
This package includes software updates and upgrades for perpetual software.
Priority accessHotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Application Support
This package includes software updates and upgrades for perpetual software.
Priority accessHotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts