Supporting you from start to surgery
Your highest priority during surgery is always your patient. Whether you’ve purchased a navigation system or a completely new O.R. suite, we focus on perfectly and immediately integrating your new Brainlab surgery technology into your existing clinical environment and workflows so you can stay focused on your patient.
Have your own clinical expert
permanently onsite!
For institutions with a high case volume and staff turnover and a comprehensive suite of Brainlab solutions, we offer you to have your personal clinical expert permanently onsite. They/she/he will join your daily work schedule, will ensure that your staff is continuously trained, assist your surgeries and will be there to support you with any clinical or technical challenge you may face. This premium service is available with Premium Application Support Package.
Contact usSurgery service agreement offering
To ensure you continue to get the most out of your Brainlab surgical equipment, we offer outstanding service packages after warranty.
See the table below for an overview of services offered, which may differ based on your specific surgery technology needs. Brainlab Connected Care is an essential element of every Brainlab solution and a prerequisite for service packages. Most services can also be ordered on a time-and-material basis.
Please contact your sales representative for detailed consultation regarding your individual needs.
This package includes software updates and upgrades for perpetual software.
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Priority access
- Hotline
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Brainlab Connected Care
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Brainlab Online Campus
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Application training for updates and upgrades
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Application support Elements (virtual and on-site)
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Clinical consultation (virtual and on-site)
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Repair material
-
Calibrations
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Preventive maintenance inspection
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Repair on-site
- Software updates & upgrades
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Repair and replacement of instruments
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Data Transfer Maintenance (virtual & on-site)
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Integration maintenance thrid party devices
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Coordination & procurement of third party spare parts
This package includes continuous maintenance and support for your IT interfaces.
- Priority access
- Hotline
-
Brainlab Connected Care
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Brainlab Online Campus
-
Application training for updates and upgrades
-
Application support Elements (virtual and on-site)
-
Clinical consultation (virtual and on-site)
-
Repair material
-
Calibrations
-
Preventive maintenance inspection
-
Repair on-site
-
Software updates & upgrades
-
Repair and replacement of instruments
- Data Transfer Maintenance (virtual & on-site)
-
Integration maintenance thrid party devices
-
Coordination & procurement of third party spare parts
This package includes hardware maintenance and support including spare parts.
- Priority access
- Hotline
- Brainlab Connected Care
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Brainlab Online Campus
-
Application training for updates and upgrades
-
Application support Elements (virtual and on-site)
-
Clinical consultation (virtual and on-site)
- Repair material
- Calibrations**
- Preventive maintenance inspection
- Repair on-site
-
Software updates & upgrades
-
Repair and replacement of instruments
-
Data Transfer Maintenance (virtual & on-site)
-
Integration maintenance thrid party devices
-
Coordination & procurement of third party spare parts
If you’d like instruments covered in your service agreement, this is the right package for you.
- Priority access
- Hotline
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Brainlab Connected Care
-
Brainlab Online Campus
-
Application training for updates and upgrades
-
Application support Elements (virtual and on-site)
-
Clinical consultation (virtual and on-site)
-
Repair material
-
Calibrations
-
Preventive maintenance inspection
-
Repair on-site
-
Software updates & upgrades
- Repair and replacement of instruments
-
Data Transfer Maintenance (virtual & on-site)
-
Integration maintenance thrid party devices
-
Coordination & procurement of third party spare parts
With this package you’ll receive continuous education and training as well as application support.
- Priority access
- Hotline
- Brainlab Connected Care
- Brainlab Online Campus
- Application training for updates and upgrades
- Application support Elements (virtual and on-site)*
- Clinical consultation (virtual and on-site)*
-
Repair material
-
Calibrations
-
Preventive maintenance inspection
-
Repair on-site
-
Software updates & upgrades
-
Repair and replacement of instruments
-
Data Transfer Maintenance (virtual & on-site)
-
Integration maintenance thrid party devices
-
Coordination & procurement of third party spare parts
Service around the clock
Have questions or an issue with your Brainlab solution? We are here for you! Please reach out to us below.
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