Troubleshooting
Troubleshooting Magic Leap
| Error Message | Description/Solution |
|---|---|
|
Not connected Cannot connect to (current IP address shown) |
Magic Leap cannot connect to Viewer backend because an initial connection problem occurred (e.g., the setup/configuration is not correct). Try the following options:
|
|
Connection lost Trying to reconnect… |
An initial connection existed but was interrupted. Try the following options:
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|
Viewer closed The desktop viewer has been closed. Exiting application … |
Viewer on the PC closed. It is not possible to transfer data, so the Magic Leap application shuts down. Try the following:
|
| Internet privilege missing |
Internet privilege has been denied. Viewer cannot start without approval of this privilege. Use of these privileges must be accepted when the application is first launched after installation. Enable privileges here:
|
| LAN privilege missing |
Local area network privilege has been denied. Viewer cannot start without approval of this privilege. Use of these privileges must be accepted when the application is first launched after installation. Enable privileges here:
|
| Camera problem |
Camera privilege has been denied. Viewer cannot start without approval of this privilege. Use of these privileges must be accepted when the application is first launched after installation. Enable privileges here:
|
|
Camera problem Cannot access camera. Reboot your Magic Leap device. |
The front camera is required to scan the QR code. If the camera is already in use by another application, Viewer app cannot proceed. Restart the device. |