Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1300 dedicated and inspiring individuals in 19 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity (m/w):

Product Support Specialist (m/f/d) Platforms


WHAT TO EXPECT

To support our Brainlab Global Product Support team, we are seeking a Product Support Specialist Platforms.

Within this role, you are responsible for providing effective knowledge transfer from R&D into the support organization while coordinating product design input and helping to improve the clinical outcome for our customers. You play a vital role in the development and support for Brainlab platforms. As the interface between Support, R&D and Product Management you play a key role in ensuring successful product releases. The role represents the support interface with R&D and is responsible for 3rd level support of Brainlab Platforms globally.

Product Support Specialists are responsible for several aspects of a product line:

  • product design improvement with R&D
  • knowledge transfer to the support division regarding new products
  • training and certification of 2nd Level Support
  • ensuring quality support documentation during product releases

Brainlab’s industry leading Software is housed on our innovative Platforms. The systems vary from handheld devices, dedicated workstations, mobile navigation stations to industry standard multi-processor planning stations. Focusing on the interaction between the Platform hardware functionality and the clinical Software of our medical devices allows the PSS to directly affect standard of care for patient treatment.

 

WHAT YOU OFFER

Our ideal candidate for this position has:

  • a technical university degree in engineering or equivalent qualification
  • experience in the installation and support of electrical devices in a medical environment
  • extensive skills in software and hardware troubleshooting
  • knowledge of IT networks
  • strong communication skills
  • good English skills
  • excellent documentation habits
  • detail orientation and a "can-do" mentality
  • distinct self-organization skills
  • a proven track record of goal accomplishment and customer orientation
  • motivation to find professional solutions and the flexibility to deal with multiple paralell tasks
  • motivation to improve support procedures
  • willingness to travel up to 10- 20%

 

READY TO APPLY?

We offer you a professional business environment, an international team and a performance-oriented environment as a base to consequently realize your ideas. Through distinguished training, efficient education and the regular exchange of experience with colleagues from different departments, you will be demanded and promoted, both professionally and personally.

 Interested? Then we are looking forward to receiving your online application including your start date and salary expectation!

Contact person: Géraldine Endres