Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1300 dedicated and inspiring individuals in 19 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Support Technician IGS - Scandinavia


WHAT TO EXPECT

We are seeking for a highly motivated Support Technician in the field of Image Guided Surgery and surgical disciplines to support the Sales Team in the Scandinavia region. The position will be reporting directly to the Regional Manager.

As a Brainlab service professional, you will be the face to the customer, you will ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line will offer you the opportunity to grow within our company.

This position will be home office based, ideally located in Malmö or Stockholm.

Your main responsibilities will be:

  • Install Brainlab Image Guided Surgery systems in Scandinavia and conduct acceptances according to the latest service documentation
  • Organize installation schedules internally and externally
  • Perform troubleshooting and repairs for complex technical issues
  • Perform yearly System Inspections & Safety Checks (PMI)
  • Work closely and establish good relationship with biomedical departments
  • Escalate problems/issues fast, involve responsible people and keep track of progress
  • Provide summary of experience, suggestions and possible improvements at end of projects
  • Track shipments by checking inventory after receiving, tracking backorders and informing headquarter about missing or damaged parts
  • Follow safety rules, especially MR safety & Electrical Safety
  • Manage service documentation to proactive completion and submission of key documents according to process standards, Electronic Field Service Reports to be submitted upon completion of service activity

WHAT YOU OFFER

  • Studies/Technical experience in electronics or informatics
  • 1-3 years’ experience in a technical support role preferably for a healthcare company or provider
  • Good technical knowledge of Microsoft OS and networks
  • Prior experience in service/maintenance in the field of robotics and electro mechanics
  • Excellent written and oral communication skills in English and/or Swedish, Norwegian, Danish
  • Excellent social, team-work and self-management skills
  • High flexibility and willingness to travel 80% of the time

READY TO APPLY?

We offer you a professional business environment, an international team and a performance-oriented environment as a base to consequently realize your ideas. Through distinguished training, efficient education and the regular exchange of experience with colleagues from different departments, you will be demanded and promoted, both professionally and personally.

Interested? Then we are looking forward to receiving your online application including your start date and salary expectation!

Contact person: Ariadna Pijoan