Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1300 dedicated and inspiring individuals in 19 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Application Specialist Spine & Trauma


WHAT TO EXPECT

Our Customer Care team is seeking for a motivated Application Specialist Spine & Trauma. As part of the team you will be able to contribute in finding intelligent solutions keeping customers world-wide (except US) highly satisfied with using Brainlab Spine & Trauma Products.

The position will be based in our headquarters in Munich or home office based.

Your main responsabilities will be:

  • Analyze complex clinical and technical issues of customers and field support
  • Diagnose and replicate reported issues involving Spine & Trauma products
  • Collect, evaluate and forward product feedback from customers and field personnel to R&D
  • Develop and deliver support training to field support
  • Communication with customers to understand problems and adequate troubleshooting of issues
  • Perform first installations and/or software upgrades for new products on request
  • Provide professional internal training for the field personnel and other stakeholders

WHAT YOU OFFER

  • Degree in Physics, Mechanical or Electrical Engineering or related field of studies
  • Ideally experience in navigated Spine surgery
  • Strong analytical, troubleshooting, and problem solving skills
  • ¬≠Ability to comfortably teach our field support team and/or customers
  • Excellent written and verbal communication skills
  • Excellent English skills
  • Strong interpersonal, professional skills & high motivation
  • Flexibility to travel 20-30%
  • German skills and teaching experience are of advantage
  • Driving license valid for Germany is of advantage

READY TO APPLY?

We offer you a professional business environment, an international team and a performance-oriented environment as a base to consequently realize your ideas. Through distinguished training, efficient education and the regular exchange of experience with colleagues from different departments, you will be demanded and promoted, both professionally and personally.

Interested? Then we are looking forward to receiving your online application including your start date and salary expectation!

Contact person: Ariadna Pijoan