Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1300 dedicated and inspiring individuals in 19 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Sales Operations Associate


WHAT TO EXPECT

In order to grow our current business in South East Asia we are searching for a talented and innovative team-player. If you are seeking to work in a challenging and fast-paced environment, this is the right place for you!

This position will be based in Brainlab’s Singapore office.

Your tasks will include:

  • Process sales and service orders, service contracts, and field reports in a timely manner and in accordance with regulatory and internal guidelines, including reviewing, processing, issuing, and distributing order related documents like confirmations, invoices, acceptance protocols etc.
  • Finalize orders in regards to revenue recognition within month of acceptance
  • Review all orders regularly and initiate necessary follow-up, e.g. regarding missing order assignments, acceptances, backorders etc.
  • Maintain up-to-date order documentation/filing
  • Be knowledgeable about the status and activities of each account within own territory
  • Work with Sales and Support on Revenue Planning
  • Co-ordinate shipments, shortage of parts/back orders, and installations with internal departments and customers
  • Support Sales and Service colleagues in their projects and daily work, by organizing, coordinating, and initiating follow up, in order to serve the customers professionally and with valid, up-to-date information at all times
  • Work with Finance and Accounting regarding proper handling of Customer Accounts, e.g. credit limits, tax issues, etc.
  • Perform an on-going follow-up with customers on open/due invoices, to facilitate receiving customer payments on time and reduce overdue Accounts Receivables
  • Administrate and record activities for Field Safety Notices, Product Notifications, and Safe Use Reminders, in co-operation with Quality Management
  • Tenders: Co-ordinate and administrate tender projects and documents
  • Loaners / Demos: Co-ordinate and process hardware and/or software loaners and demos in accordance with regulatory and internal guidelines
  • Inhouse / Clinical Onsite Customer Visits: Organize, co-ordinate, administrate, and support customer visits to Brainlab headquarters and/or reference sites
  • Events: Plan, organize, and co-ordinate workshops, road shows, user meetings, and regional trainings, including budget process as well as an onsite co-ordination and support
  • CRM: Work with Sales and Support on monitoring and up-dating Salesforce.com, co-ordinate and produce sales-driven customer mailings, lead follow up etc.
  • Continuously work on an up-to-date install base (= Functional Locations)

WHAT YOU OFFER

  • will have accomplished a commercial education
  • experience in a service oriented and an international environment (experience with regulatory affairs for SEA countries would be an advantage)
  • enjoy working independently as a team player
  • ability to work in a fast paced environment, under tight deadlines and on several tasks simultaneously
  • excellent verbal and written communications skills
  • good organizational and computer skills preferably with knowledge in integrated ERP solutions, e.g. SAP, Salesforce
  • business fluent in English
  • willingness to travel up to 25%

READY TO APPLY?

We offer you a professional business atmosphere, an international team and a performance-oriented environment as a base to consequently realize your ideas. Through distinguished training, efficient education and the regular exchange of experience with colleagues from different departments, you will develop and be challenged, both professionally and personally.

Interested? Then we are looking forward to receiving your online application including your start date and salary expectation!

Contact person: Tatjana von Freyberg