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Sales, service & support

Our Sales and Service & Support colleagues are the direct link to customers and are the face of Brainlab all around the world. These teams establish and build valuable relationships and provide ongoing and outstanding care.

Open positions

Why we do what we do

Having a direct impact on patients and their clinicians goes deeper than just developing amazing technology. It’s about building strong relationships with customers and helping ensure they can keep doing the good work they do.

Areas of expertise

Sales

Brainlab Sales representatives promote the company, products and services and help clients select solutions that best suit their needs. Their job requires an excellent knowledge and understanding of medical terms and medical technology and the ability to build successful, trusting relationships with customers and partners.

Sales Operations

The Sales Operations department executes and supports a diverse range of pre-and post-sales activities, working closely with our customer-facing organization and customers as well as other internal departments like finance, warehouse or marketing. Our sales operations employees are key players within the Brainlab organization and are responsible for worldwide sales administration.

Application Consulting

Our Application Consulting department includes team members who can be found all over the globe, wherever Brainlab products are in use. Made up of Application Specialists, who provide classroom and onsite training, and Application Consultants, who support customers directly with their Brainlab products, this dynamic team is always on the move.

Customer Support

The Service & Support department is the Brainlab face to the customer. Brainlab service professionals ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional clinical and technical assistance.

How we hire

We are committed to providing applicants with the best experience when they apply for a job at Brainlab. After all, you may be walking the halls or representing us in your region soon, so we’re going to show you how valuable you are from get-go! Generally speaking, the process can involve a discovery call, video interview and/or personal interview and further assessment rounds to determine that you’re the right fit at Brainlab.

1. Submit application

Check out our open opportunities and apply online. Didn’t find the position you were hoping for? Sign up for our Talent Pool so we can access your application for future positions.

2. Discovery call

As a first step, we’ll have a telephone interview. This call is a chance to discover a little more about you and clarify any open questions you may have. If it’s a success, we’ll get back to you about next steps within two weeks.

3. Assessment Round

If the role requires specific technical skills, you’ll likely to be invited to an assessment round before or after the discovery call. Depending on the position, you may be asked to complete specific tasks to test your skill.

4. Face-to-face Interview

If you’ve done well in the previous rounds, it’s time for a personal or video interview. We’ll ask you competency-based and technical questions, if applicable, and answer any queries you have about the role and company.

5. Leadership Interview

Depending on the role, you may also be asked to join an interview with our leadership, like a member of our General Management team.

FAQ

The interview could be in English, French or German, depending on position and its location, but English is our official language.

There are three steps: 1. Discovery call with Human Resources, 2. Telephone or personal interview with potential manager (depending on the location), 3. Personal interview at Brainlab headquarters with Vice President and/or General Management.

Yes, your travel costs will be covered within two weeks of your interview. Please discuss with your Recruiting Team contact before booking your travel.

Yes, please dress formally, since you’ll be meeting with General Management.

In addition to a cover letter, we’d love to have copies of your CV, transcripts of your records and certifications, as well as your references, salary expectations and earliest possible start date.

Yes, a task will be sent to you in advance and you’ll present the results during the interview.

Our core values

Uncover all the ins and outs of our culture and philosophy and how they impact our day-to-day work and the advanced medical technology products we create.

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We are Brainlab

The who, what, when, where, why and how of being a part of Brainlab. Discover the secret formula that makes this an inspiring place to work, learn and thrive.

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About Brainlab

Get the latest news and info about our products as well as regional and corporate activities from the newswire, social media and our Brainlab Journal.

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