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Quentry FAQ

Frequently Asked Questions

Here you can find answers to some questions you might have about Quentry software as well as Quentry technical specifications.
Can’t find the information you’re looking for? Contact us at [email protected] and we’ll be happy to help you!

1. How do I sign up for Quentry?

Sign up here for a free Quentry software subscription and complete the form to create your Brainlab ID (user name).

Once registered, an activation email is sent from “Quentry Notification” to the email address provided in the form. The activation link is valid for 24 hours. If you can’t find the email, please check your junk mail folder.
If you still can’t find the email or 24 hours has passed, please contact [email protected]

During the activation step, fill in the additional information to complete your registration and login to your new Quentry account.

2. Is Quentry free to use?

Yes, Quentry is free for use for individuals. The free subscription can be upgraded with optional (paid) features including storage, application licenses, and PACS integration.

3. I forgot my password, what do I do?

You can easily reset your password on the Reset Password page.

4. Which data types can be transferred via Quentry?

Quentry image sharing allows you to transfer the following file types: DICOM, DOC, TXT, PDF, JPG, PNG, BMP, CSV, xBrain, XML, XLS or PPT.

For more details please see the Quentry Technical Specifications

5. Can I de-identify the data before uploading?

Using Quentry’s web-based or desktop uploader tools, users can de-identify DICOM image datasets before uploading.
Images are then de-identified (Protected Health Information is removed) in accordance with the DICOM standard during the upload process.

6. Which security features does Quentry have?

Quentry software employs various security features as well as the organizational polices to ensure the confidentiality of your personal information, as well as all Protected Health Information (PHI) of your patients.

Quentry received a Grade A rating from Intel® McAfee security assessment, is HIPAA compliant and employs SSL encryption.

You can find more information on the Quentry security page.

7. Is it possible to configure my PACS in Quentry?

Quentry can be integrated virtually with any PACS system.

For individual users, the Quentry Desktop application is available for download from the Applications tab on the Quentry left menu, and will allow a quick and simple PACS configuration, per workstation.

For groups and organizations, Quentry Gateway is recommended for automatic image routing directly from your PACS or any other imaging modality to Quentry. Received images can be automatically delivered to a Quentry user or CareTeam.

For any PACS integration, IT administration support is required.

Should you require any help, please contact us at [email protected] for more information.

8. Which internet settings are required?

For more details, please see the Quentry Technical Specifications.

9. How long can I store patient data on Quentry?

Data storage on Quentry is not time-limited. This means that data can remain stored on an account as long as the account is active.
Based on the subscription, online storage is subject to limitations on the amount (in GB) of data which is permitted to be stored.

Since Quentry does not provide long-term archiving at this time, customers are responsible for maintaining an offline copy of their data.

10. Who can use Quentry?

Quentry is a clinical network for medical professionals and supporting personnel. Patient access is currently not supported.

11. Where is Quentry available?

Quentry is currently available for use in the following countries:

Africa: Algeria, Egypt, Ivory Coast, Libya, Morocco, Niger, Nigeria, Senegal, South Africa, Tanzania, Zimbabwe

Asia:  Armenia, Bangladesh, British Indian Ocean Territory, China, Hong Kong, India, Israel, Iraq, Japan, Kingdom of Saudi Arabia, Kyrgyzstan, Lebanon, Malaysia, Qatar, Oman, Pakistan, Russian Federation, Singapore, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan

Europe: Andorra, Austria, Azerbaijan, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Ukraine

North America: Canada, Greenland, Turks and Caicos Islands, United States

Oceania: Australia, New Zealand, Wallis

South America: Argentina, Aruba, Barbados, Bolivia, Brazil, Chile, Colombia, Falkland Islands, Mexico

Can’t find your country here? Write us at [email protected]