Brainlab Cloud Services FAQ

Frequently Asked Questions

Here you can find answers to some questions you might have about Brainlab Cloud Services software as well as Brainlab Cloud Services technical specifications.
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1. How do I sign up for Brainlab Cloud Services?

2. Is Brainlab Cloud Services free to use?

3. I forgot my password, what do I do?

4. Which data types can be transferred via Brainlab Cloud Services?

5. Can I de-identify the data before uploading?

6. Which security features does Brainlab Cloud Services have?

7. Is it possible to configure my PACS in Brainlab Cloud Services?

8. Which internet settings are required?

9. How long can I store patient data on Brainlab Cloud Services?

10. Who can use Brainlab Cloud Services?

11. Where is Brainlab Cloud Services available?

1. How do I sign up for Brainlab Cloud Services?

Sign up here for a free Brainlab Cloud Services software subscription and complete the form to create your Brainlab ID (user name).

Once registered, an activation email is sent from “Quentry Notification” to the email address provided in the form. The activation link is valid for 24 hours. If you can’t find the email, please check your junk mail folder.
If you still can’t find the email or 24 hours has passed, please contact

During the activation step, fill in the additional information to complete your registration and login to your new Brainlab Cloud Services account.

2. Is Brainlab Cloud Services free to use?

Yes, Brainlab Cloud Services is free for use for individuals. The free subscription can be upgraded with optional (paid) features including storage, application licenses, and PACS integration.

3. I forgot my password, what do I do?

You can easily reset your password on the Reset Password page.

4. Which data types can be transferred via Brainlab Cloud Services?

Brainlab Cloud Services image sharing allows you to transfer the following file types: DICOM, DOC, TXT, PDF, JPG, PNG, BMP, CSV, xBrain, XML, XLS or PPT.

For more details please see the Technical Specifications.

5. Can I de-identify the data before uploading?

Using Brainlab Cloud Services's web-based or desktop uploader tools, users can de-identify DICOM image datasets before uploading.
Images are then de-identified (Protected Health Information is removed) in accordance with the DICOM standard during the upload process.

6. Which security features does Brainlab Cloud Services have?

Brainlab Cloud Services software employs various security features as well as the organizational polices to ensure the confidentiality of your personal information, as well as all Protected Health Information (PHI) of your patients.

Brainlab Cloud Services received a Grade A rating from Intel® McAfee security assessment, is HIPAA compliant and employs SSL encryption.

You can find more information on the Brainlab Cloud Services security page.

7. Is it possible to configure my PACS in Brainlab Cloud Services?

Brainlab Cloud Services can be integrated with virtually any PACS system.

For individual users, the Quentry Desktop application is available for download from the Applications tab on the Quentry left menu, and will allow a quick and simple PACS configuration, per workstation.

For groups and organizations, Quentry Gateway is recommended for automatic image routing directly from your PACS or any other imaging modality to Brainlab Cloud Services. Received images can be automatically delivered to a Brainlab Cloud Services user or CareTeam.

For any PACS integration, IT administration support is required.

Should you require any help, please contact us at for more information.

8. Which internet settings are required?

For more details, please see the Technical Specifications.

9. How long can I store patient data on Brainlab Cloud Services?

Data storage on Brainlab Cloud Services is not time-limited. This means that data can remain stored on an account as long as the account is active.
Based on the subscription, online storage is subject to limitations on the amount (in GB) of data which is permitted to be stored.

Since Brainlab Cloud Services does not provide long-term archiving at this time, customers are responsible for maintaining an offline copy of their data.

10. Who can use Brainlab Cloud Services?

Brainlab Cloud Services is a clinical network for medical professionals and supporting personnel. Patient access is currently not supported.

11. Where is Brainlab Cloud Services available?

Brainlab Cloud Services is currently available for use in the following countries:

Africa: Algeria, Egypt, Ivory Coast, Libya, Morocco, Niger, Nigeria, Senegal, South Africa, Tanzania, Zimbabwe

Asia:  Armenia, Bangladesh, British Indian Ocean Territory, China, Hong Kong, India, Israel, Iraq, Japan, Kingdom of Saudi Arabia, Kyrgyzstan, Lebanon, Malaysia, Qatar, Oman, Pakistan, Russian Federation, Singapore, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan

Europe: Andorra, Austria, Azerbaijan, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Ukraine

North America: Canada, Greenland, Turks and Caicos Islands, United States

Oceania: Australia, New Zealand, Wallis

South America: Argentina, Aruba, Barbados, Bolivia, Brazil, Chile, Colombia, Falkland Islands, Mexico

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