Our Service and Support
Brainlab Service and Support offers long-term protection of your investment. Our experienced Service and Support team is committed to assisting your facility in getting the most out of your Brainlab products while helping to minimize downtime.
Dedicated Service Worldwide
- Highly trained and dedicated specialists provide 24/7 support by phone, email and onsite
- High coverage of service engineers serve our large install base of over 5,000 systems installed
in over 90 countries worldwide
Highly Specialized Team
- Our service engineers are not only technicians; they are certified engineers, focused exclusively on service
- Each service engineer has an average of four years experience just at Brainlab
- Continuous education is provided to employees throughout their Brainlab career, with every service engineer receiving
an average of 50 trainings
Rapid Parts Distribution
- First level spare parts available locally
- Second level spare parts available regionally
- Critical parts are dispatched through a network of local and regional spare part hubs, allowing for delivery within 24 hours
Sophisticated Services and Tools
- Remote support with Brainlab Connected Care
- Troubleshooting database accessible on-site in order to resolve issues more quickly
- iPad® app gives engineers access to up-to-date information onsite
- Analysis of utilization data allows engineers to determine if every Brainlab system is being used properly
Proven Support Excellence
- Independent research firms like MD Buyline show that Brainlab consistently leads in implementation and installation quality
- Internally conducted surveys indicate high levels of customer satisfaction