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Radiosurgery services

Perform high precision
treatments reliably

Service offerings Get help

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Radiosurgery services

Perform high precision
treatments reliably

Service offerings Get help

Maximizing system uptime for you and your patients

In radiosurgery every treatment minute counts — especially for your patients. We share your goals of maximizing uptime by creating efficient, effective processes. We achieve this through a high level of integration and continue with unparalleled service and support that empowers your team to deliver high precision treatments reliably and confidently.

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Planning & integration

We ensure full interoperability of your Elements software with your existing linac infrastructure. We plan your platform structure, including server, workstation or virtual environment, and support you to ensure a smooth integration of your Elements software. During the entire planning and integration process, we ensure complete transparency and comprehensibility.

Since large amounts of data are handled in radiotherapy planning, IT integration is crucial to ensure seamless connection to your PACS and the record & verify system via DICOM and DICOM RT and to enable fast data processing (e.g. prefetching and preprocessing).

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Education & training

We created a training experience perfectly combining classroom, onsite and online formats to empower you to use your Elements software to its utmost.

During intensive Brainlab RT Academy   classroom training, you can fully focus on and deep-dive into learning how to use our Elements software together with your peers. To further leverage the full scope of Elements software’s capabilities, you can receive onsite training customized to your individual work set-up and environment conducted by our dedicated experts. That will support you in optimizing your planning workflows.

Your training experience will be completed with access to our Brainlab Online Campus where you’ll find various trainings on treatment planning software and workflows.

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Maintenance & support

As a Brainlab customer, your case is always the highest priority. We ensure that the uptime and quality of your planning platform is never compromised.

Software maintenance & support
With our software maintenance program, we keep your Elements software up to date with access to software updates and upgrades throughout their lifetime. Additionally, we assist you either virtually or onsite if you need any help with your Elements software.

Hardware maintenance & support
We maintain your Brainlab computer hardware and replace it in case of a defect and/or malfunction.

IT Integration maintenance & support
Regardless of whether your planning PC or server comes from Brainlab or your Brainlab software is hosted on an existing hospital server infrastructure, we guarantee that your third party computer and software are always effectively communicating with your third party planning as well as record & verify systems. That is especially relevant as minor changes in those systems happen on a regular basis.

Application support
To ensure that your clinical workflows run smoothly, we offer you first-class support in the application of our solutions.

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How we serve & support you

We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning and integration, education and training as well as maintenance and support.

Planning solutions service agreement offering

To ensure you continue to get the most out of your Brainlab equipment, we offer outstanding service packages after warranty. See the table below for an overview of services offered which may differ based on your specific needs.

Brainlab Connected Care is an essential element of every Brainlab solution and a prerequisite for service packages, but most can also be ordered as one-time services. Please contact your sales representative for a detailed consultation regarding your individual needs.

This package includes software updates and upgrades for perpetual software.

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)
  • Clinical consultation (virtual and on-site)
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts

This package includes continuous maintenance and support for your IT interfaces.

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)
  • Clinical consultation (virtual and on-site)
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts

This package includes hardware maintenance and support including spare parts.

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)
  • Clinical consultation (virtual and on-site)
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts

With this package you’ll receive continuous education and training as well as application support.

  • Priority access
  • Hotline
  • Brainlab Connected Care
  • Brainlab Online Campus
  • Application training for updates and upgrades
  • Application support Elements (virtual and on-site)*
  • Clinical consultation (virtual and on-site)*
  • Repair material
  • Calibrations
  • Preventive maintenance inspection
  • Repair on-site
  • Software updates & upgrades
  • Repair and replacement of instruments
  • Data Transfer Maintenance (virtual & on-site)
  • Integration maintenance thrid party devices
  • Coordination & procurement of third party spare parts
*depending on application

Planning & integration

Integration is essential for maximum utilization from day one. With strong project management, we seamlessly integrate compatible third party and IT systems and maintain them throughout their entire life cycle while ensuring your bunker has minimum downtime. This includes interoperability of the ExacTrac systems with Elekta and Varian linacs.

Project management & installation
Our project management is characterized by highly technical expertise, transparent processes and solid communication with all involved stakeholders. This ensures that installation and system ramp-up can take place in the most efficient way.

Third party and IT integration
Tailored third party and IT integration is essential to enable ExacTrac features like automatic patient loading, couch control, automatic beam hold and remote preparation of treatments.

We will advise, plan and implement the best healthcare IT solution tailored to meet your needs.

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Education & training

To help you use ExacTrac systems efficiently in your daily clinical routine, we adapt our training to your specific workflows and share our expert knowledge with you onsite.

Even when we’re not there in person, you have the chance to further educate yourself with access to the Brainlab Online Campus anytime, anywhere.

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Maintenance & support

As a service customer, you are treated with the highest priority. We strive to maximize the uptime of your ExacTrac system and treatment delivery times. We achieve this by offering you software, hardware and IT maintenance and support that goes above and beyond.

Software maintenance & support
To ensure your ExacTrac systems remains state-of-the-art, our software maintenance program gives you constant updates and upgrades throughout the whole product life cycle. If you need help, we’re always ready to assist you via Brainlab Connected Care.

Hardware maintenance & support
We regularly maintain your system to make sure your ExacTrac hardware is always in prime condition. In case of a system issue, we help you with our expertise and provide you with locally available spare parts to keep downtime minimal.

IT & Third party maintenance & support
From the first treatment to system end of life, we ensure smooth data transfer between ExacTrac hardware, software, IT infrastructure and integrated linear accelerators including the record and verify system.

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How we serve & support you

We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning and integration, education and training as well as maintenance and support.

ExacTrac systems service agreement offering

To keep your your ExacTrac systems in best condition, we offer outstanding service packages after warranty. See the table below for an overview of services offered.

Brainlab Connected Care is a prerequisite for service packages. Most services can also be ordered as one-time-services. Please contact your sales representative for a detailed consultation regarding your individual needs.

Download service packages overview

The package includes software maintenance and virtual technical assistance for software related issues.

  • Software updates & upgrades
  • Virtual technical assistance
  • Preventive maintenance inspection
  • Priority access
  • Repair onsite
  • Spare parts
  • Data transfer maintenance (virtual & onsite)

The package includes hardware maintenance and support as well as third party and IT integration maintenance and support.

  • Software updates & upgrades
  • Virtual technical assistance
  • Preventive maintenance inspection
  • Priority access
  • Repair onsite
  • Spare parts
  • Data transfer maintenance (virtual & onsite)

Service around the clock

Have questions or an issue with your Brainlab solution? We are here for you! Please reach out to us below.

Get help

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