Maximizing system uptime for you and your patients
In radiosurgery every treatment minute counts — especially for your patients. We share your goals of maximizing uptime by creating efficient, effective processes. We achieve this through a high level of integration and continue with unparalleled service and support that empowers your team to deliver high precision treatments reliably and confidently.
I am interested in service solutions for:
We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning and integration, education and training as well as maintenance and support.
Planning solutions service agreement offering
To ensure you continue to get the most out of your Brainlab equipment, we offer outstanding service packages after warranty. See the table below for an overview of services offered which may differ based on your specific needs.
Brainlab Connected Care is an essential element of every Brainlab solution and a prerequisite for service packages, but most can also be ordered as one-time services. Please contact your sales representative for a detailed consultation regarding your individual needs.
License Support
This package includes software updates and upgrades for perpetual software.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Technical Support
This package includes hardware maintenance and support including spare parts.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Data Transfer Maintenance
This package includes continuous maintenance and support for your IT interfaces.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Application Support
With this package you’ll receive continuous education and training as well as application support.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)*
Clinical consultation (virtual and on-site)*
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
*depending on application